Customer Service & Logistics Professional with 12+ Years
Resume:
Jessica Bradberry
Highly motivated and detail-oriented
Austin, TX 78725
************@*****.***
Professional Summary
Customer service professional with over 12 years of experience in delivering exceptional service and optimizing logistics. Proficient in Microsoft Office suite, JavaScript, Linux, and Adobe Creative Suite, with a strong background in route optimization and vehicle safety. Demonstrates a commitment to enhancing client satisfaction and efficiency, with aspirations to leverage technical and service skills in a dynamic environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Amazon Delivery Driver – More Than Deliveries!
Eternity Express INC-Austin, TX
Present
• Maintained accurate records of delivered packages and obtained necessary signatures for proof of delivery
• Followed established routes and schedules to ensure on-time deliveries
• Managed a high volume of daily deliveries, averaging XX packages per day
• Delivered Amazon packages to customers in a timely and efficient manner, ensuring customer satisfaction
• Utilized GPS navigation systems to optimize delivery routes and minimize travel time Uber Driver
Private Company-Austin, TX
March 2020 to Present
• Ensure rider safety, deliver packages, offer top-notch service, optimize routes, and enhance efficiency.
• Ensured rider safety by conducting thorough vehicle inspections, fostering trust and enhancing client satisfaction.
• Implemented efficient routing strategies, achieving substantial improvements in on-time arrivals and reducing wait times.
• Provided exceptional customer service, creating a welcoming atmosphere that encouraged positive rider experiences and repeat business.
Route Driver
FedEx Ground-Austin, TX
October 2021 to March 2022
• Monitored vehicle performance and conducted routine inspections, leading to enhanced safety and reduced maintenance costs.
• Collaborated with team members to streamline loading processes, fostering a cooperative environment that boosted overall productivity.
• Maintained accurate delivery logs and inventory records, contributing to improved tracking and accountability in operations.
• Engaged positively with customers, strengthening relationships and enhancing the overall service experience.
Pro Driver
JuiceLand-Austin, TX
October 2021 to February 2022
• Fostered a teamwork-oriented environment by collaborating with store staff to ensure timely deliveries and enhance overall service quality.
• Streamlined loading processes, reducing turnaround time and ensuring on-time deliveries across all JuiceLand locations.
• Maintained organized inventory records and conducted regular checks, ensuring accurate stock levels and minimizing waste.
Security Supervisor
United American Security-Austin, TX
December 2018 to December 2020
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates.
• Escort or drive a motor vehicle to transport individuals to specific locations or to provide personal protection. Answer alarms and investigate disturbances. Forklift Operator
United Site Services-Austin, TX
May 2019 to March 2020
• Streamlined yard operations by effectively managing crew tasks, resulting in improved workflow and reduced turnaround times.
• Maintained accurate inventory of portable toilets, ensuring timely preparation for orders and enhancing customer satisfaction.
• Monitored loading and unloading processes, identifying inefficiencies and implementing corrective measures for substantial improvements in safety.
Lead Merchandiser
RMSI Retail Merchadising Solutions Inc-Houston, TX August 2015 to February 2019
• Streamlined mapping processes for grocery stores, enhancing route efficiency and contributing to improved client satisfaction.
• Coordinated with a team of over 100 employees on major projects, fostering strong communication and ensuring timely completion.
• Analyzed customer feedback to refine service strategies, leading to noticeable improvements in client retention and satisfaction.
• Assisted HR with onboarding processes, ensuring compliance with W2 and I9 verification, which improved overall efficiency.
Security Guard
G4S-Houston, TX
May 2014 to June 2015
• Monitor and authorize the entrance and departure of employees, visitors, and other persons to guard against theft and maintain premises security.
• Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Call the police or departments in cases of emergency, such as the presence of unauthorized persons.
• Answer alarms and investigate disturbances.
Security Officer
CSC Security-Houston, TX
October 2013 to June 2014
• Patdowns at entry points of NRG stadium.
• Ensure the safety of guests and entertainers.
• Private suit and Corporate guard
Delivery Driver
Education
HVAC (Trade school)
ACC-Austin, TX
Present
Graphic Design (B.A.)
Independence University
March 2021 to August 2021
Computer engineering (Bachelor's)
ITT Technical Institute-Houston North-Houston, TX
Business (Bachelor's)
AIU Online-Austin, TX
Skills
• Customer Service (10+ years)
• Windows
• Shipping & Receiving (6 years)
• Client email correspondence
• Customer support
• Linux (4 years)
• Face-to-face client meetings
• User Interface (UI)
• Attention to detail
• Microsoft Powerpoint
• Automotive diagnostics
• Maintenance work
• Adobe After Effects
• Music writer (6 years)
• I.T work (4 years)
• Typing (4 years)
• Client interaction via phone calls
• Phone etiquette
• Order picking
• Microsoft Excel
• Microsoft Word
• Adobe Illustrator
• Supervising experience
• Forklift (2 years)
• Security
• Virtual client meetings
• Adobe Photoshop
• Pallet Jack
• JavaScript
Certifications and Licenses
Forklift Certified
Present
Driver's License
Certified Forklift Operator
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