Customer-Focused Retail Leader and Barista Supervisor

Mariah Lopez

*** ***** ****** #***, **** Sacramento, CA 95691

916-***-**** ************@*******.***

PROFESSIONAL SUMMARY

Results-oriented retail management professional with over seven years of experience leading high-performing teams in fast-paced retail and hospitality environments. Recognized for achiev- ing a 95% customer satisfaction rating and earning a 2023 bonus pay raise for exceptional sales performance at Starbucks. Skilled in staff training, inventory management, and process opti- mization, with a proven ability to drive sales and operational efficiency. Dedicated to fostering collaborative team cultures and delivering outstanding results. SKILLS

• Retail Management and Team Supervision

• Sales Performance and Revenue Growth

• Inventory Control and Merchandising

• Operational Scheduling and Floor Management

• Staff Training and Development

• Customer Service Excellence

• Problem-Solving and Decision-Making

• Effective Communication

• Adaptability Under Pressure

• Food Safety and Compliance

PROFESSIONAL EXPERIENCE

Shift Supervisor June 2021 – Present

Starbucks, West Sacramento, CA

• Direct daily operations for a team of up to eight baristas, overseeing scheduling, task dele- gation, and floor management to ensure seamless service in a high-volume environment.

• Design and implement staff training programs, enhancing team performance and reducing onboarding time by 20%.

• Drive sales growth through upselling techniques and customer engagement, earning a bonus pay raise in 2023 for outstanding sales performance.

• Optimize inventory and ordering processes, reducing waste by 10% while maintaining stock availability.

• Resolve customer and operational issues swiftly, achieving a 95% customer satisfaction rating through proactive problem-solving.

Online Grocery Associate October 2020 – June 2021

Walmart Supercenter, West Sacramento, CA

• Supervised a team of five associates in online grocery fulfillment, coordinating workflows to achieve 98% order accuracy for over 50 daily customer orders.

• Collaborated with managers to streamline picking and packaging processes, reducing order processing time by 15%.

• Enhanced customer satisfaction by 10% through effective resolution of online order discrep- ancies and proactive communication.

• Managed inventory for ship-from-store operations, ensuring accurate stock levels and timely order fulfillment.

Café Team Member January 2018 – August 2018

Target, West Sacramento, CA

• Supported store operations across café, grocery, and cashier roles, managing up to $5,000 in daily transactions with 100% accuracy.

• Improved inventory efficiency by streamlining online order packaging and backroom stocking, reducing turnaround time by 20%.

• Demonstrated leadership by training new team members and adapting to multiple roles during peak seasons.

Cashier/Server June 2017 – August 2017

Plaza Grill and Cafe, West Sacramento, CA

• Delivered exceptional customer service in a fast-paced café, managing up to 50 transactions per shift while maintaining food safety standards.

• Supported operational efficiency by assisting with inventory stocking and workstation sani- tation.

EDUCATION

Bachelor of Arts in Psychology (Some Credits) August 2022 – January 2024 Arizona State University, Tempe, AZ (Online)

Criminal Justice/Sociology (Some Credits) August 2018 – December 2018 Sacramento City College, Sacramento, CA

High School Diploma (GPA: 3.5) June 2018

River City High School, West Sacramento, CA

• Extracurricular Activities: Softball, Gardening, Band & Orchestra CERTIFICATIONS

• Food Handler’s Card, California, 2017

AWARDS

• Partner of the Quarter, Starbucks, 2021

• Partner of the Quarter, Starbucks, 2023

• First Place, River City Orchestra Leading Band, 2016

• Perfect Attendance and Honor Roll, River City High School, 2014–2018

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