Operations & Customer Service Professional
Resume:
References Available Upon Request
HERMAN
JONES
G R A P H I C S C U S T O M E R S E R V I C E
P R O F E S S I O N A L
S U M M A R Y O F
Q U A L I F I C A T I O N S
**********@*****.***
1625 Roswell Rd.
Marietta, GA 30062
Experienced operations and customer service professional with a strong background in document management,
printing services, and administrative support. Adept at maintaining workflow efficiency, troubleshooting equipment, and delivering excellent service. Seeking to apply my expertise in a structured and professional environment that values efficiency, accuracy, and exceptional service. Talented in relationship building within diverse
populations and cultural environments.
E D U C A T I O N
Business Administration
Miami-Dade Community College
Miami, FL: Attended 1993-1995
High School Diploma
Miami Southridge Senior High School
Miami, FL: Graduation, June 1993
P R O F E S S I O N A L E X P E R I E N C E
C E R T I F I C A T I O N S
XEROX (nuvera), Since 2015
Sunrise, FL
XEROX (docutech 1600 Series), Since 1998
Sunrise, FL
XEROX (forklift operator), Since 1998
Sunrise, FL
E X P E R T I S E
Deli Associate
Publics Grocery Store/Marietta, GA/August 2023-Present
• Customer service: Greet customers, answer questions, and take orders.
• Food preparation: Slice meats and cheeses, make sandwiches, and prepare hot and cold deli food.
• Stocking and rotation: Maintain and rotate deli products to avoid spoilage.
• Cleaning and sanitation: Clean and sanitize deli equipment and food surfaces.
• Inventory: Take inventory of products and note any discrepancies.
• Safety: Adhere to food safety and sanitation guidelines and maintain proper temperatures in coolers and cases.
• Organization: Maintain a clean, safe, and sanitary working and shopping environment.
Duplicating Equipment Supervisor (retired)
Miami-Dade Water and Sewer/Miami, FL/July 1996-August 2023
• Operated equipment: Set up, operated, and adjusted duplicating machines, such as offset presses and digital high-speed photocopiers.
• Maintained equipment: Performed routine maintenance, such as cleaning, lubricating, and refilling supplies.
• Diagnosed and fixed problems: Identifying and fixing equipment malfunctions and operating issues.
• Reviewed materials: Assessed the quality, size, and type of material to be duplicated and directing users to the appropriate machine.
• Trained users: Taught users how to operate the machines properly.
• Prepared work orders: Received and processed work orders and prepared cost estimates.
• Maintained records: Kept records of completed orders and work performed. H J
Critical Thinking
10/10
Exceptional Communication Skills
10/10
Attention to Detail
10/10
Excellent Time Management
10 / 10
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References Available Upon Request
T E C H N I C A L
P R O F I C I E N C I E S
MS Office: Word, Excel, and PowerPoint
Computer: Spreadsheet, word processing,
database management, navigating the internet
Office Equipment: Fax machines, photocopiers,
Xerox machines, and general office equipment
Software: Production printing software
HERMAN
JONES
G R A P H I C S C U S T O M E R S E R V I C E
P R O F E S S I O N A L
Record Clerk I
Miami-Dade Water and Sewer/Miami, FL/June 1994-July 1996
• Familiar with the laws, ordinances, and rules and regulations that apply to their role.
• Operated office equipment, such as personal computers, and be familiar with standard formats for documents.
• Reviewed, categorized, and prioritized data, and used this analysis to recognize relationships and effects.
• Expressed themselves clearly and concisely, both orally and in writing.
• Learned computer programs as needed.
• Performed basic math, including addition, subtraction, multiplication, and division, as well as calculate decimals and percentages.
• Any other duties as assigned.
TECHNICAL SKILLS
Printing, color matching, pre-press, offset printing, photoshop, editing, logo design, bindery equipment, quality control, inks, finishing, plate making, digital printing, troubleshooting, paper handling, maintenance, set-up, finishing techniques, gluing, die cutting, lamination, post-press, cutting, and folding HIGHLIGHTS
Possessed excellent communication
Excellent interpersonal and collaborative skills
Proven track record of building community relationships based on knowledge, compassion, and trust
Worked with other creative team members to produce content
Created guidelines for how logos and other branding materials should be displayed and used
Helped make design choices, such as fonts and colors, for all content your company will use
Mastery of industry-standard software to create logos, design reports and complete other projects
Ability to clearly communicate the reasoning behind design choices
Copying, sorting, and filing records
Preparing letters, memos, forms, and reports
Sorting and delivering mail
Maintained written records of production and quality
Recorded include production time, amount produced, time wasted on corrections and waiting for materials and amount of defective materials
Recorded of color quality are also recorded and graphed
Performed duties of second pressman or feeder when needed to keep press running
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