Scheduling & Front Desk Specialist with Sales Experience

Nereida Mendez- Botello

Austin, TX ***** +1-512-***-**** *******.*************@*****.***

Willing to relocate to: Austin, TX

Work Experience

Scheduling Coordinator

Ortho 360 Austin, TX

Present

Scheduled and confirmed patient appointments for general, cosmetic, and specialty dental procedures, optimizing provider availability and chair time.

• Collect payments in person/ over phone.

• Verified dental insurance eligibility, benefits, and pre-authorizations, working with providers and patients to ensure accurate coverage and minimize out-of-pocket surprises.

• Provided exceptional front-desk customer service, greeting patients, addressing questions, and coordinating care plans with clinical staff.

• Answered a high volume of phone calls and emails daily, managing appointment requests, treatment questions, and patient follow-ups with professionalism and accuracy.

• Maintained HIPAA compliance by overseeing the timely and secure destruction of outdated patient records and sensitive documentation.

• Assisted in phasing out outdated paper scheduling systems and helped implement a digital scheduling platform, improving efficiency and reducing booking errors.

Inside Sales Representative

LegalMatch Austin, TX

December 2024 to February 2025

Sales Representative .

• Make over 200 + calls/emails

• Built strong client relationships by understanding customer needs, presenting tailored solutions, and effectively addressing objections.

• Maintained detailed records of sales activities, customer interactions, and performance metrics using CRM software.

• Collaborated with cross-functional teams to optimize the sales process and improve customer satisfaction.

• Demonstrated exceptional negotiation and persuasion skills to convert leads into loyal customers. Sales Representative

iCO Dental Austin, TX

August 2024 to October 2024

Proven track record of exceeding sales targets and fostering strong client relationships. Skilled in identifying customer needs, delivering tailored solutions, and negotiating contracts. Proficient in excel,word, and PowerPoint with a deep understanding of market trends and competitor activities. Committed to providing exceptional customer service and driving revenue growth. Key Skills:

• Strong communication and interpersonal skills

• Effective negotiation and closing techniques

• Customer relationship management

• Market research and analysis

•

Dental Assistant

Toothbar

July 2023 to October 2024

Working alongside Dentists in different treatment rooms using four handed dentistry. As well as setting up treatment rooms and cleaning, sterilizing instruments. Taking X-rays, scans, and other records needed for patients. Dealing with patients lab cases and organizing and stocking. Treatment included fillings, crowns, extractions, cosmetic bonding, Invisalign and whitening. As well as being in charge of ordering weekly, and monthly supplies. Also I am in charge of being the one in contact with other venders for different supplies needed for the office, taking invoices and dealing with budgeting

Dental Assistant

Enamel Dentistry Austin, TX

March 2021 to July 2023

Working alongside Dentists in different treatment rooms using four handed dentistry. As well as setting up treatment rooms and cleaning, sterilizing instruments. Taking X-rays, scans, and other records needed for patients. Dealing with patients lab cases and organizing and stocking. Treatment included fillings, crowns, extractions, Invisalign and whitening Education

Austin Community College District Austin, TX

August 2020 to Present

Some college

Dental Assisting (Certification)

Skills

Insurance Verification Office management Analysis skills Sales support Dentrix Project management Laboratory Experience Phone etiquette POS Administrative experience Basic life support Customer support Calendar management Salesforce Time management Dental assisting Cross-functional communication Medical records Dental terminology Computer skills Patient care CPR B2B marketing Appointment scheduling Sales administration Spanish Databases Teamwork First aid Cash register Presentation skills Communication skills Patient interaction Computer literacy Salesforce (1 year) Data entry Medical office experience Medical billing Sterilization Contracts Software sales Customer service Microsoft Word Leadership Medical Scheduling Microsoft Outlook B2B sales Front desk Documentation review Productivity software Occupational health Attention to detail Outbound calling Experience with Children Oral surgery Microsoft Office Technical Proficiency Records management Call center Collaboration Telemarketing Medical Imaging Google Docs Bilingual English Patient monitoring Chairside assisting Anatomy knowledge Clinic Microsoft PowerPoint Inside sales Dental receptionist Cold calling Lead generation HIPAA Financial sales Teaching Medical terminology Filing Organizational skills Dental office experience Customer Relationship Management Microsoft Excel Languages

Spanish

Certifications and Licenses

First Aid Certification

Radiology Certification

Radiation Health & Safety Certification

BLS Certification

CPR Certification

Certified Dental Assistant

Coronal Polish Certificate

AED Certification

X-Ray Certification

Registered Dental Assistant

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