Tech

KEVIN KELLY

Technical Support Specialist

Brooklyn, NY 11228 646-***-**** *********@*****.***

Professional Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Skills

●Leadership

●Customer Support

●WebJet Trained

●Microsoft Basics

●Calm and Professional Under Pressure

●Upbeat and Positive Personality

●Responding to Difficult Customers

Work History

Protech - Automotive safety ( ADAS )

Checking, Testing and replacing all safety systems prior after a crash . May 22- Present

Several task based, short term work. Delivery and installation . Some customer training work on refresh projects. June 21-May 22 OSA Team Lead Sep 2011 -May 2021

Administrative Resource Options Chicago, IL

●Managed Nation wide fleet of HP MFPs for PricewaterhouseCoopers

●Coached team members in techniques necessary to complete job tasks.

●Trained new team members by relaying information on company procedures and safety requirements.

●Worked different stations to provide optimal coverage and meet production goals.

●Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

●Established open and professional relationships with team members to achieve quick resolutions for various issues.

●Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

●Directed and supervised team of 7 engaged in monitoring and solution development.

●Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.

Lead Print Operator Mar 1999 - Jun 2010

Citigroup Inc Brooklyn, NY

●Set up and operated several kinds of Print shop devices. ( HP, Xerox, Oce etc )

●Multi-tasked to keep all assigned projects running effectively and efficiently.

●Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

●Employed root cause analysis to troubleshoot equipment and processing issues.

●Inspected machines and performed repairs.

●Distributed updated weekly report of project priorities to team members and management. Education

A++: Computer Repair Basics

ACE Institute of Technology New York, NY

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