Multi-Skilled Remote Support Professional

Deasya Harris

Charlotte, NC

980-***-**** **************@*****.***

Professional Summary

Dedicated and compassionate professional with over 6 years of experience in childcare, customer service, healthcare support, and remote work environments. Skilled in communication, behavior management, multitasking, and providing quality care and support to children, residents, and customers. Proven ability to work independently in remote positions while maintaining professionalism, efficiency, and strong customer satisfaction. Seeking a work-from-home opportunity where I can utilize my customer service, administrative, and communication skills.

Professional Experience

Charlotte Mecklenburg Schools — Charlotte, NC

Substitute Teacher 2025 – Present

Maintained continuity of education by covering classrooms for absent teachers.

Followed lesson plans and classroom procedures to ensure productive learning environments.

Managed classroom behavior and encouraged student participation.

Assisted students with assignments and instructional activities.

Willow Ridge PCA — Charlotte, NC

Personal Care Assistant (Overnight) 2025 – 2026

Provided overnight care for residents with dementia, focusing on safety and comfort.

Monitored residents to prevent wandering and ensure a secure environment.

Assisted with toileting, incontinence care, hygiene, and overnight safety checks.

Maintained cleanliness of resident areas and responded promptly to resident needs.

Foundever — Remote / Charlotte, NC

Remote Customer Service Representative 2022 – 2025

Delivered remote customer support by handling inbound calls and resolving concerns efficiently.

Assisted customers with account updates, troubleshooting, product inquiries, and service transactions.

Navigated multiple computer systems while maintaining professionalism and accuracy.

Maintained high customer satisfaction through strong communication and problem-solving skills.

Spoiled Ever After — Charlotte, NC

Childcare Assistant 2021 – 2022

Ensured the safety and well-being of children through supervision and structured activities.

Assisted with hygiene needs, diaper changes, meals, and daily schedules.

Organized age-appropriate educational activities and curriculum plans.

Communicated with parents regarding child progress and daily activities.

Conduent — Remote / Charlotte, NC

Customer Service Representative 2021 – 2022

Guided customers through website navigation and account support.

Reviewed customer information and provided accurate updates and assistance.

Performed administrative and clerical tasks to support company operations.

Delivered excellent customer service through effective communication and problem-solving.

Dunkin’ Donuts — Charlotte, NC

Shift Manager 2018 – 2020

Supervised daily operations and staff to ensure efficient workflow and customer satisfaction.

Managed inventory, stock checks, and supply ordering.

Trained and mentored team members to maintain productivity and service quality.

Implemented operational procedures to improve efficiency and customer experience.

Education

Charlotte Mecklenburg Virtual School — Charlotte, NC

High School Diploma Jan 2022

Skills

Customer Service • Remote Work Experience • Communication Skills • Data Entry • Microsoft Office & Computer Skills • Child Development Knowledge • Classroom Management • Behavioral Support • Problem Solving • Time Management • Multitasking • Leadership • Emotional Intelligence • First Aid & CPR Certified • Team Collaboration

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