IT Systems Admin & Cloud Engineer with Global Impact

SAMUEL MOSES ELBA

IT Systems Administrator Cloud Engineer Social Innovator

************@*****.*** 848-***-**** linkedin.com/in/samuel-elba-57a858151 United States PROFESSIONAL SUMMARY

Results-driven IT Systems Administrator and Cloud Engineer with 12+ years of experience managing enterprise infrastructure, Azure cloud environments, and multi-site technical support for 5,000+ users. Microsoft Certified Azure Administrator Associate (AZ-104, May 2026). Reduced ticket resolution time by 20% and led migration of 50+ users to Azure with zero downtime. AWS Social Impact Accelerator Fellow (2026, with Deloitte). Watson Institute Fellow. UNDP Innovation Award winner. Unique combination of deep technical expertise and proven global impact leadership. CORE COMPETENCIES

- Microsoft Azure (AZ-104 Certified) Azure AD Active Directory Exchange

- SQL Server Administration Database Backup & Recovery Performance Monitoring

- Windows 10/11 macOS ChromeOS Android

- SentinelOne Tenable Zscaler Intune Mosyle

- ManageEngine ServiceDesk Splashtop Remote Support Ticket Escalation Management

- Microsoft Teams Slack Adobe Suite Citrix

- Cloud Adoption AI Integration Agentic AI Infrastructure Scaling

- IT Documentation Onboarding/Offboarding On-Call Support 24/7 Operations CERTIFICATIONS

Microsoft Certified: Azure Administrator Associate (AZ-104) Earned: May 10, 2026 Expires: May 10, 2027 Credential ID: 6A451F36A485D259 Cert #: 315CH5-211ED4 Verifiable: learn.microsoft.com/en-us/users/samuelmoseselba-3381 PROFESSIONAL EXPERIENCE

International Programs & Partnership Representative Fiqra Technologies Tanzania Hybrid Jan 2026 – Present

- Drive international program partnerships for a Tanzania-based IT solutions company delivering future-ready digital education across Africa.

- Apply AZ-104 cloud expertise to support Azure adoption strategies for academic and partner organizations.

- Coordinate multi-country outreach connecting African youth to certified digital skills, AI training, and employment pathways.

Social Impact Accelerator Fellow

Amazon Web Services (AWS) & Deloitte Seattle, WA On-site May 2026

- Competitively selected for the AWS Social Entrepreneur Accelerator in collaboration with Deloitte.

- Gained hands-on experience with Claude Code (AI-powered coding assistant), Cowork (AI-driven desktop automation tool), and Agentic AI frameworks for building scalable, mission-driven solutions.

- Deepened expertise in Cloud Adoption, AI Integration, and impact measurement for mission-driven organizations serving underserved communities.

- Represented Fiqra Academy's mission to equip African youth with practical digital skills and income-generating certification pathways.

System Administrator (Level 2 Desktop Technician)

Eihab Human Services Somerset, NJ 2022 – 2026

- Delivered Level 2 technical support for 5,000+ users across IT, production, and warehouse environments spanning 5 buildings.

- Managed user accounts in Active Directory, Exchange, and Azure AD — provisioning, access control, and compliance.

- Administered SQL Server databases: routine maintenance, backups, restores, and performance monitoring for 99%+ data availability.

- Supported Azure cloud resource management and implemented Azure AD for identity and access management.

- Resolved tickets via ManageEngine ServiceDesk, achieving a 20% reduction in average resolution time through optimized workflows.

- Led migration of 50+ users to Azure with zero downtime and seamless operational continuity.

- Deployed desktops, laptops, tablets, Vibe Boards, and Smart TVs; managed endpoints with Intune, Mosyle, SentinelOne, Tenable, and Zscaler.

- Participated in 24/7 on-call rotation; authored comprehensive documentation that reduced repeat escalations. Database Administrator (DBA)

Community Options United States 2018 – 2022

- Administered and maintained SQL Server databases supporting enterprise-wide operations across multiple locations.

- Performed routine database maintenance, backups, restores, and performance tuning to ensure high availability and data integrity.

- Monitored database health, identified bottlenecks, and implemented optimization strategies reducing query response times.

- Managed user access, roles, and permissions in alignment with security and compliance policies.

- Collaborated with IT and development teams on schema design, migrations, and system upgrades.

- Created and maintained technical documentation for database procedures, configurations, and disaster recovery plans. EDUCATION & FELLOWSHIPS

Watson Fellow

Watson Institute Global – 7 Countries 2019 – 2020

- Competitive global fellowship for emerging social entrepreneurs; developed international research methods and networks.

Pan-African Entrepreneurship Fellow

Africave Global Hybrid Feb 2019 – Mar 2021

- Represented Sierra Leone among fellows from 7 African nations; leveraged creative entrepreneurship for continental social impact.

Global Minimum Alumni (Innovate Salone)

Global Minimum Inc. Kenya & Sierra Leone 2018 – 2019

- Linked youth innovation ecosystems across East and West Africa; trained in digital thinking and physical prototyping. Certificate in Business Administration 2019

AWARDS & RECOGNITION

- AWS Social Impact Accelerator Fellow — Amazon Web Services & Deloitte, 2026

- Microsoft Certified: Azure Administrator Associate (AZ-104) — Microsoft, May 2026

- First Place — OD Impact Challenge — Opportunity Desk, 2019 Named Young Person of the Month, March 2020

- Innovation Award — UNDP Social Good Summit — United Nations Development Programme, 2016 Provided seed funding for Spark Light Energy

- Top 12 Global Finalist — ODIC 2019 — Open Data Innovation Challenge — selected among top 12 innovators worldwide

- Next Einstein Forum Ambassador Interview — Sierra Leone National Representative, 2022 TECHNICAL SKILLS

Cloud Platforms: Microsoft Azure (AZ-104), Azure AD, Azure Resource Management, AWS Operating Systems: Windows 10/11, macOS, ChromeOS, Android Directory Services: Active Directory, Exchange, Azure AD Database: SQL Server, T-SQL, backup/restore, performance monitoring Endpoint Security: SentinelOne, Tenable, Zscaler, Intune, Mosyle ITSM: ManageEngine ServiceDesk, Splashtop Remote

Collaboration: Microsoft Teams, Slack, Adobe Suite, Citrix Hardware: Desktops, Laptops, Tablets, Mobile Devices, Vibe Boards, Smart TVs, IP Telephony Languages: English (Fluent), Krio (Native)

References available upon request AZ-104 verifiable at learn.microsoft.com/en-us/users/samuelmoseselba-3381

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