IT Support and Hardware Specialist

Matthew R. Hulme

***** ******* **** 215-***-****

Philadelphia, PA. 19154 **************@*******.***

Objective:

Seeking a challenging position in the IT field that will broaden the skills I’ve acquired through my education and employment. Key competencies that I hope to bring to your organization include:

In-depth technical knowledge of computer hardware

Proven customer service skills

Team leadership responsibilities including training, and monitoring performance

Work Experience:

April 2025 – Present David’s Bridal – King of Prussia, PA

Responsible for the installation/configuration, operation and maintenance of systems hardware and software and related infrastructure

Install new / rebuild existing systems and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with company standards and requirements

Carry out network management ensuring connectivity, with the ability to troubleshoot Network issues - Data, Telecom, Wireless and VPN

Manage IT ticketing system

Other projects as assigned by manager

May 2024-February 2025 Penske – Contractor – Reading, PA

Ensure onboard devices are communicating

Working with other departments and locations for device repairs

Surface any device issues to supervisors

Resolve device issues or discrepancies

Measure partner connectivity performance

Review open service requests of device repairs

Maintain Tax Compliancy for connected devices

Other projects and tasks as assigned by Supervisor

May 2023-May 2024 Hadco Metal, Bensalem, PA

IT Support Specialist

Responsible for Maintenance AD and print servers

Cameras and all mobile devices, tablets and phones, using Hexnode MDM

Manage wireless networks using Aruba API

Manage IT ticketing system using Solarwinds

Building PC’s and Servers

Other projects as assigned by manager

Rotating weeknight/weekend on-call schedule

2018-2023 Holy Redeemer Health Systems Meadowbrook, PA

Sr. Network Operations Analyst

Responsible for the installation/configuration, operation and maintenance of systems hardware and software and related infrastructure, as well as the support of back-office systems of the Cancer Center and the Hospital.

Install new / rebuild existing systems and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with company standards and requirements

Carries out the maintenance and support of the TV, telephone system, voice mailboxes and Smartphones / Tablets.

Carry out network management ensuring connectivity, with the ability to troubleshoot Network issues - Data, Telecom, Wireless and VPN

Develop and maintain installation and configuration procedures and documentation

Troubleshoot with Windows OS, Intel based Servers, desktop/laptops and as well as work with laser printers

After hours on call shifts

2015-2018 Technicolor Princeton, NJ

Systems Administrator

Responsible for the installation/configuration, operation and maintenance of systems hardware and software and related infrastructure, as well as the support of back-office systems and network

Install new / rebuild existing systems and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with company standards and requirements

Beta test all new Software and hardware (Severs and Deployment Utilities)

Ensures the support, training and development of users

Ensures compliance with Technicolor’s policies in regard to security and use of equipment

Maintain Remote Data Center Location to which I travel as well as support remotely

Maintenance and support of the telephone system both IP and Digital, voice mailboxes and Smartphones

Maintain and Built Servers as needed.

Support AD, Exchange, SCCM for Deployment of new Hardware and OS, Migrate to new OS and new cloud base AD (Azure), Upgrade Lync to Skype for Business.

Used ServiceNow to pull inventory and maintain what users are user what, as well as using ServiceNow’s Ticket system to support users with their problems.

Carry out network management ensuring connectivity, with the ability to troubleshoot Network issues - Data, Telecom, Wireless and VPN

Support Users that need to work from home.

Worked with IT team that was base in France and California. (Be boots on the ground to maintain Data Center based in New York City.)

Develop and maintain installation and configuration procedures and documentation

Troubleshoot with Windows OS, Intel based Servers, desktop/laptops and as well as work with laser printers

2011-2015 Eurofins QC Inc Southampton, Pa

Windows and Network Administrator

Information Technology

Build and repair PC and Servers

Research and buy new PC, laptop, Servers, and Routers.

Run and Install Network line In House and at Remote Locations

Maintain and Support Ricoh Printers and Copiers

Setup VPN connect with IPSec

Support for Windows, Apple, and Linux

10 Remote Location to which I travel as well as support remotely

Support Users that need to work from home.

Install new network closets with new Switches and Routers.

….24 hour hazwoper certification. (served on the spill response team with this)

….Service on the safety committee. (This was a PA state certified safety committee)

….Training with SPCA and CPR.

2009-2011 T & S Computers and Upgrades

Computer Technician

Build and repair computers

Service printers and copiers

Run wires (network, phone, coax)

Travel to off site location to install Hardware and Networks

Install surveillance cameras

Virus removal and maintenance on PC’s and servers

Maintain servers

Install and set-up Smart Boards

2006-2009 Merion Publication King of Prussia, PA.

Systems Support Specialist

Help desk support

Service Linux and Unix operating systems with hardware and software

Service and support Corporate networks via telephone helpline, or internet communications

Configuration of set ups for new employees via the internet

Configure Virtual Private Network

Repair server hardware

Work with IP phone, Pocket PC’s, Blackberry’s

Work with all versions of Microsoft as well as various Linux machines (Fedora, Redhat, Ubuntu, Sco)

Running CAT 5 wires for data and phone lines

2004-2006 Integrated Management Solutions Furlong, PA

Installer

Service Linux and Unix operating systems with hardware and software

Service and support Corporate networks via on-site visits all over the US, telephone helpline, or internet communications

Configuration of set ups prior to on-site installation via the internet

Configure Virtual Private Network

Training of customers (Boarshead, ADI, Philly Cheesesteak) on using Virtual Private Network (VPN)

Repair server hardware

Merge our Unix systems networks into existing Windows networks (Windows 2000-2003 servers)

Education

2002-2004 CHI Institute Southampton, PA

Computer Networking

Coursework included but not limited to: A+, Computer Math, Windows 98, Net+, Windows 2000, Win2K Server, Active Directory, Information System, and Network Designing.

Associate Degree

1999-2001 George Washington High School Philadelphia, PA

Computer

Coursework included but not limited to: Computer Programming (C++), Networking Essentials, Computer Repair, Choir, and A+

Skills

Servicing Windows (98-Longhorn)

Building and repairing hardware for business and personal use

Configuring and maintaining Linux and Unix systems

References Available upon request

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