Customer-Focused Retail Sales Professional

Toby Button

Oshkosh,WI • 253-***-**** • *********@*****.***

Professional Summary

Customer focused retail professional skilled in resolving customer concerns and delivering positive experiences in high volume environments. Brings a strong background in relationship based sales developed through years of independent work. Known for professionalism, reliability, and creating welcoming retail environments that drive loyalty and repeat business.

Core Skills

● Customer Service & Support

● Retail Operations

● POS Systems & Cash Handling

● Customer Issue Resolution

● Relationship Based Sales

Store Presentation & Merchandising

Team Support & Training

Customer Engagement

Problem Solving

Professional Experience

Customer Experience Manager

Michaels — September 2024 – February 2026

● Managed front end operations to ensure efficient checkout flow and high quality customer service.

● Supervised daily register activity and supported smooth POS operations.

● Assisted customers with product questions, returns, and issue resolution while maintaining service standards.

● Coordinated with store leadership to maintain smooth workflow during peak periods.

● Supported merchandising, store presentation, and floor organization to enhance the shopping experience.

● Addressed customer concerns promptly and professionally to maintain satisfaction.

● Helped train and guide team members on customer service expectations and front end procedures. Independent Sales Professional

Self Employed — March 2011 – Present

● Conduct independent sales activities focused on customer engagement, product promotion, and closing opportunities.

● Build and maintain long term customer relationships through trust, communication, and responsive service.

● Identify customer needs and recommend appropriate products or services.

● Track sales performance and manage customer information to support repeat business and referrals.

● Demonstrate strong self management, organization, and consistent sales activity.

● Maintain a customer first approach emphasizing service quality and long term satisfaction. Education

Associate of Arts (A.A.) – Merchandise Marketing Management Fashion Institute of Design & Merchandising (FIDM), LA, California Coursework included retail merchandising, product marketing, consumer behavior, and retail operations. Awards & Recognition

Michaels – Certificates of Excellence

● Customer Service

● Performance & Store Support

● Top Credit Card Enrollment Award

● Top Customer Loyalty Enrollment Recognition

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