Versatile Professional with Customer-Driven Experience

**** ****** ******

GREENSBORO, NORTH CAROLINA

**405

336-***-**** ● EMAIL: *****.**@*****.***

QUINCY W. DOWDY

OBJECTIVE

To work with a company that would benefit from my initiative, capabilities, and contribution ultimately seeking growth and opportunities through advancement. SUMMARY OF QUALIFICATIONS

Wellness Clerk

● Assist customers with product information and answer any questions regarding products

● Assist customers with placing special orders

● Receive deliveries, record shipment documents, reporting any errors as well as stock shelves neatly and organized using first in, first out (FIFO) method

● Assist in other departments if needed; remove trash, cleaning spills promptly.

● Become familiar with available resources in order to answer questions or refer further information Habilitation Technician

● Assist individuals with daily living activities, such as bathing, dressing, and meal preparation

● Carry out person-centered plans designed to help individuals achieve personal goals and improve skills

● Maintain accurate and timely documentation of services provided and client progress

● Adhere to program guides, daily schedules, and internal policies and procedures, and attend required training

● Protect the privacy of individuals' personal and protected health information Customer Service Representative

● Receive calls in call center from customers, answering questions, address complaints and troubleshoot

● Assist customers sales of parts needed and refer customers to authorized service centers for repairs

● Handle warranty concerns and issues requested by customers, troubleshooting as well

● Activation and registration of portable and standby generator Assistant Manager

● Greet and evaluate customers’ needs, working quickly and efficiently

● Perform automotive preventative maintenance, i.e., change oil, check/refill fluids, replace filters, and inspecting and replacing lights and wipers, etc.

● Unload, sort/stack new inventory of products (oil, filters, fluids, etc.)

● Accept and process payments with the use of POS computer system software. EMPLOYMENT HISTORY

Wellness Clerk

Habilitation Technician

Customer Service Representative

Deep Roots Market

CAP Learning Center

Gardner, Inc

2026

2025

2024

Assistant Manager Valvoline Instant Oil Change 2022 - 2023 EDUCATION & TRAINING

Intro to Auto Body Forsyth Technical Community College 2011 Office Systems Technology Johnston Community College 2006 References Available Upon Request

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