Operations & Business Analysis Leader
Resume:
Kimberly A.
Alston
*** **** ******* ****, ********* NC
27537
***.********@*****.***
www.linkedin.com/in/kimberly-alston-
831659b5
Business Professional with more than 30 years of experience in the telecommunications industry. Strong business background including process implementation, quality assurance/analysis, revenue recovery and direct report supervision. Able to establish rapport and credibility with diverse groups, including executive leadership teams. Solution oriented with an eye toward bottom line results. Experience
DECEMBER 2020 – PRESENT
Business Systems Analyst II/State of North Carolina – Dept. of Revenue, Raleigh NC Performs analytical analysis including business objectives and process review, function design and testing of assigned projects. Understanding of the business functions and system needs of a work unit to develop working specifications and business requirements. Aids stakeholders in defining and developing their strategic goals. Develops and maintains relationships with the client agencies of the State. Thorough understanding of the business functions and the technology components of State government.
SEPTEMBER 2020 – DECEMBER 2020
Administrative Associate II/State of North Carolina – Murdoch Developmental Center, Butner, NC
Provided support to Division Director for this residential cottage that provided care for youth ages 13- 17. Assisted the Administrative Specialist as needed to type documents, including letters, memorandums, evaluations, and any other necessary correspondence in the division. Responsible for maintaining a file of individuals’ spending, greeting, and assisting visitors, answering incoming phone lines, and delivering messages. Responsible for preparing and handling work orders to provide to division maintenance.
MARCH 2020 – SEPTEMBER 2020
Department Manager/Walmart Supercenter, Raleigh NC Supported the achievement of financial goals by managing the Customer Inventory Flow Process and SWAS planning. Provided merchandise in accordance with company policies and procedures by securing merchandise, maintaining signage, and ensuring prominent display of promotional and seasonal merchandise. Ensured customer satisfaction by greeting and acknowledging customers, identifying the customer needs, and assisting with purchasing decisions. OCTOBER 2019 – FEBRUARY 2020
Executive Assistant (Temporary Position)/Temp Solutions – State of North Carolina (R. J. Blackley Alcohol Drug Abuse Treatment Center, Butner NC) Provided direct support as the assistant to the Facility Director and Quality & Standards Manager of this substance abuse hospital. Established and maintained effective working relationships with staff, officials, and the general public. Managed calendars, scheduled meetings, prepared agendas, meeting materials, created presentations for executives, etc. for both the Facility Director and Quality & Standards Manager.
2
2013 – 2019
Business Analyst / Test Lead/Tech Mahindra, Inc. (Contractor), Henderson NC (Remote) Responsible for identifying and documenting Sales, Ordering and Billing business requirements in support of several AT&T and Centurylink data and voice products. The products included Switched Ethernet, Switched Ethernet on Demand, Dedicated Internet, and Dedicated Internet on Demand, VOIP services for Retail and Wholesale markets. Utilized Agile methodology documenting and reviewing requirements with internal project team members. Developed features associated with documented business requirements in preparation for handoff to system developers. Created and/or updated process Desk Level Procedures (DLPs) and training videos for Retail and Wholesale Sales Teams. Performed and/or reviewed User Acceptance Testing (UAT), User Certification Testing (UCT) and Production Certification Testing (PCT) to confirm accurate deliverance of documented business requirements.
2011 - 2013
Business Analyst/MD&E Clarity (Contractor), Henderson, NC (Remote) Responsible for identifying business needs in support of the Retail Sales AT&T Switched Ethernet (ASE) process to help determine solutions to business problems. Acted as the liaison among Stakeholders in order to elicit, analyze, communicate, and validate requirements for sales process flow and job aids. Ensured the principles of “minimal work for Sales” and “minimum Sales Cycle time” were designed into the process and tool support. Provided process and system training content to Sales and Sales Support Teams.
1987 – 2009
Senior Quality Assurance Manager/AT&T, Henderson NC (Remote) Responsible for monitoring ordering and provisioning Centers of Excellence performance results for the purpose of quality assurance in areas such as productivity, on-time performance, and unbilled revenue. Performed root cause analysis associated with ordering and provisioning defects and provided shared learning to personnel, when appropriate. Championed a defect reduction initiative analyzing backlog for commonalities and/or defects which led to an End of Year 73% reduction in errors. Skills
Type 66WPM • Strong analytical, statistical, quantitative skills • Team player • Excellent time management skills • Conflict Management • Public Speaking • Project Management • Agile methodology and tools • Data analytics
Education
NOVEMBER 2020
Master of Arts Organizational Management/Ashford University, San Diego CA MAY 2003
Bachelor of Arts Business Management/University of Phoenix, Phoenix AZ Activities
Bowling • Member of several Non-Profit Charitable Organizations • Travel
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