Customer Service Leader with Hospitality Focus
Resume:
MADISON CARTER
***********@*****.***
SUMMARY
Over seven years of Customer Service experience in diverse industries, such as grocery, factory, & restaurant hospitality. Strong work ethics, courage, keen observation skills, reliability, dedication, money management, flexibility, and genuine concern for customer satisfaction. Knowledgeable in TOAST POS, Code Scans, & RF systems.
PROFESSIONAL EXPERIENCE
BOOMBOZZ, Jeffersonville, IN 2023 - 2025
Lead Server
• Take customer orders with a welcoming smile
• Make certain the customers cup is always full & food is served in excellence
• Ensuring customers have a pleasant dining experience by checking in occasionally and pre bussing table
• Clean work environment with cloths & sanitizer buckets
• Cover Front of House staff positions when asked: Hostess/Carryout/Phone
• Manage All Cash & Credit Card Payments
• Expertise in TOAST POS system
PRINCE, Louisville, KY 2020 - 2023
Manager/Hookah Server
• Keyholder – Responsible & Trustworthy
• Solid Leadership Skills - Remained calm and steadfast while under extreme pressure
• Extra Mile - Preparing Special Customers “Usual” orders in Advance
• Handle Money/Purchases
• Daily Shop Opening Duties: Cleanliness, Manage Alarms, Setting Patio Tables
• Made Smoothies, Coffee, Tea, Cappuccinos, Sweet Treats
• Prepare, Start, Cleanse Hookahs
• Provide Hookah Instructions to guests, even demonstrate if requested
• Managed intense legal situations independently, including times when life was threatened
• Daily Shop Closing Duties: Restock supplies, Full Shop Cleanup, Set Alarm & Lockup
• Proven Ability to work in a dangerous, flammable environment – lighting & changing of coals
• Disassembled and cleaned hookahs each night
• Served Customers Full Cycle
• Lifted 30 - 50 pounds daily
• Inventory
MADISON CARTER
***********@*****.***
AMAZON, Jeffersonville, IN 2019 - 2020
Warehouse Associate
• Located and selected specific items for customer orders
• Followed Processes: Scanned barcodes, filled totes, then placed totes on conveyor belt
• Accomplished Challenging Objectives by Managing Time wisely
• Maintained customer satisfaction by performing at a rate consistently above average*
• Confirmed items picked for order by keying codes into the RF system
• Ability to follow instructions and direction when given EDUCATION
Certificate of Advanced Studies in Acting
American Academy of Dramatic Arts College, New York, NY CORE 40 with Academic Honors in English
Floyd Central High School, Floyds Knobs, IN
SKILLS
Active Listening, Attention to Detail, Memorization, Research, Communication, Creative Writing, Problem Solving, Adaptability
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