Samuel Lee Toles
Fontana, CA *2336
*************@*****.***
SKILLS
Dedicated and disciplined retired veteran with over 15 years of experience in customer service and customer relations, combined with supervisory expertise in cash handling and recent experience in delivery driving. Known for reliability, strong interpersonal skills, and a commitment to excellence. Ready to contribute effectively to a team and deliver outstanding service in a fast-paced environment.
EXPERIENCE
Uber Eats, Inland Empire - Delivery Driver
10/2025 - 03/2026
● Safely and efficiently delivered goods to customers, maintaining timely schedules and accurate documentation.
● Provided excellent customer service during deliveries, addressing questions and concerns professionally.
● Managed delivery logs and ensured vehicle maintenance standards were met.
Dept of Veterans Affairs, West LA - Customer Service Supervisor / Cash Handling Supervisor/ Driver
12/2000 -12/2018
● Supervised daily operations, including staff scheduling, performance management, and customer interaction.
● Managed cash handling processes, ensuring accuracy and compliance with company policies.
● Resolved customer complaints and inquiries with professionalism, maintaining high customer satisfaction.
● Trained and mentored new employees to uphold service standards and operational
Thrifty/Rite-Aide - Key Associate/Manager
1969-1982
● Delivered high-quality customer service, assisting with inquiries, complaints, and product/service support.
● Maintained positive client relationships, increasing repeat business and customer loyalty.
● Collaborated with team members to meet performance targets and improve service delivery.
EDUCATION
Jordan H.S.Los Angeles - Diploma
1971 Graduate
LA Trade Tech- Los Angeles -Social in Arts Degree
1978 Graduate
HONORS/AWARDS
SERVED IN THE U.S ARMY MILITARY
1984-1993