Operations and Program Manager with 20+ years of leadership experience

Ojective

Management position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by over 20 years of successful, profitable employment in various position.

Education and Development

U UDEMY

SIX SIGMA WHITE BELT CERTIFIED - 2018

JOHN COLLINS SCHOOL OF HEALTH- FLORIDA CDA – CERTIFY DIRECTOR OF ACTIVITY - 2012

FLORIDA MEMORIAL UNIVERSITY – Florida

BA of Science in Business Managemente/Hospitality, 2008

NOWALK COMMUNITY COLLEGE – Connecticut

Associate in Science in General Business/Marketingc, 1991

Employment History

PARK SUMMIT, CORAL SPRINGS. – Florida,

Director Of Recreation/Project Manager 2012 to Present

Over 6 years of project management experience

Supervise 8 medical workers

Create project plans/events and overlook successful completion of projects

Understand and implement different medical practices within nursing home and adult care

Finances: accounts payable/receivable, invoicing, billing, budgeting

Coordinated with different orginizations for volunteers

Compliance with all regulations, develop and administer a comprehensive activity programs to meet the interest and capabilities of all. Assumes the responsibilities for the design and development of recreations programs.

Prepare complex reports for managed care organizations and companies, ensuring full compliance with agency requirements and tight deadlines

Author professional correspondence to customers and vendors.

Design and deliver series of classes for local businesses and associations, providing counseling and educating employees on proper techniques.

Prepared proposals and sales contract, follow up until contract is made

THE COURT AT PALM AIRE. – Florida

Activity Director/Event Planner Coordinator, 2009 to 2012

Work with different programs like Microsoft Excel, Word and Powerpoint

Adhere to policies and procedures for retirement, nursing and adult care facilities

Prepare different ideas and concepts for orginal activities

Partner with different organizations and vendors to create a better experience for residents

Finance and budgeting

BOARD OF EDUCATION – FLORIDA

Substitute Teacher, 2003-2010

Conduct small-group sessions on techniques for students who didn’t grasp concepts

Created different learning activities for students to fully understand educational subjects

Communicate concepts to peers

Rapidly learn and master varied computer programs.

CERTIFIED VACATIONS – Florida

Tour Cost Accounting Auditor, 2007-2008

Finances: accounts payable/receivable, invoicing, billing, budgeting

Leadership abilities, exquisite guess relations talent, efficient and sophisticated services for all guest and clients needs, facilitation of pre-shift meetings, knowledge of OPERA or similar operating systems, time management and multi-taking responsibilities

Manage all aspects of day-to-day operations as multi-site owner

Facility rental/maintenance.

Guess reservation.

VIRGIN ATLANTIC AIRWAYS. – Connecticut,

Ticket Agent/Leisure Sales Representative, 1996-2001

Oversee front-office operations and provide impeccable customer service:

Built a clientele supported by 60% referral business.

Develop and implement strategic marketing plan for business:

Launched a thriving private meeting, building revenue in first three years with minimal overhead.

Market bulk seats to potential passengers

Skills Summary

Project Management over 6 years

Report Preparation for budgeting

Microsoft Word/Excel/Powerpoint

OPERA Certified

Employee Scheduling

Marketing & Sales

Front-Office Operations

Professional Presentations

Accounting/Bookkeeping

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