Versatile Customer Service Professional with Office Support
Resume:
Shakonda Young
Douglas, GA *****
********.*****@*****.***
Professional Summary
Dedicated Customer Service professional with a diverse background in retail, service and office support. Proficient in learning new tasks quickly, maintaining customer satisfaction and contributing to company success. Outgoing, friendly and reliable, with service-driven nature. Authorized to work in the US for any employer
Work Experience
Cash Office Assistant
Kmart-Douglas, GA
October 2014 to October 2017
Assists in all office functions including general office and cash office procedures; including but not limited to balancing cash, counting tills, printing reports, fixing or annotating discrepancies.Also reviews unit integrity and audits for jewelry & electronic departments. Invoice register reports; reconciles daily cash and prepared bank deposits. Waitress & Cook
Huddle House-Pearson, GA
February 2005 to May 2010
Assisted with guest inquiries and take-out orders
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Stocked and maintained cleanliness of stations.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Customer Service Representative
Convergy\'s-Valdosta, GA
January 2001 to October 2002
Activated new accounts.
Processed payments to customer\'s accounts.
Technical troubleshooting.
Assistant Manager
Hardee\'s-Douglas, GA
October 1999 to February 2001
Supervised shift of three to eight employees daily. Created employee work schedule.
Made bank deposit.
Completed daily paper work.
Correctly calculated inventory and ordered appropriate supplies. Cashier
Hardee\'s-Pearson, GA
April 1997 to January 1999
Assisted customers with food selection, inquiries and order customization requests. Earned management trust by serving as key holder, responsibly opening and closing store. Education
Medical Billing & Coding (Associate of Applied Science) Ashworth College-Norcross, GA
December 2024 to Present
Health Information Specialist (Certificate)
Wiregrass Georgia Technical College-Valdosta, GA
August 2017 to July 2018
Medical Assistant (Diploma)
Wiregrass Technical College-Douglas, GA
December 2007
High school diploma
Atkinson County High School-Pearson, GA
August 1991 to June 1995
Skills
• Written communication
• Telecommunications headsets
• Administrative Experience
• RETAIL SALES (3 years)
• Microsoft Word
• B2B sales
• HIPAA
• Computer operation
• EMR systems
• Sales (10+ years)
• Medical terminology
• Microsoft Outlook
• Computer Literacy
• Professionalism
• Windows
• Handling customer inquiries
• CSR
• Grocery store
• Customer communication
• Mobile applications
• Patience
• Customer Support
• Antivirus software
• iOS
• Employment & labor law
• Ethernet
• Microsoft Office (10+ years)
• Multitasking
• Web accessibility
• Phone Etiquette
• RECEPTIONIST (3 years)
• Appointment scheduling
• Clerical Experience
• CUSTOMER SERVICE (10+ years)
• Call Center
• Anatomy knowledge
• Attention to detail
• Medical Scheduling
• CASH HANDLING (10+ years)
• Empathy
• Medical Records
• CASH (10+ years)
• Time management
• Customer Care
• Patient care
Languages
• English
• Spanish
Certifications and Licenses
Health Information Specialist
July 2018 to Present
Driver's License
Additional Information
Skills
Cash handling and management Excellent interpersonal communication skill Office support (phones, faxing, filing) Strong work ethic Quick learner Goal-oriented
Trusted key holder Customer service oriented
MS Word & Excel proficient 15+ years working directly with customers. Computer literate.
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