Experienced Client Care and Operations Leader

KEN IMANI

**** ***** ***** **.

Mason, Ohio *****

Tel: 310-***-****

********@*****.***

OBJECTIVE

The opportunity to apply substantial experience and education to a permanent position with an established institution.

EDUCATION:

M.S. Degree - INDUSTRIAL PSYCHOLOGY- Western Kentucky University.

LICENSES:

Ohio Life, Health, and Accident insurance license.

California Real Estate License

KEY QUALIFICATIONS:

More than 10 years of experience focusing on property management, supervision and business management.

Well-rounded educational background with strong interests in marketing and related areas of management/operations.

Excellent communications and interpersonal skills--proven ability to interact effectively with all levels of management and staff.

Strong analytical/problem solving aptitude--capable of handling varied assignments and responsibilities with efficiency and accuracy.

Highly motivated and very adaptable--known for being well organized, resourceful and good at working under pressure.

EXPERIENCE:

Spectrum Call Center (December 2023-Present)

Bankers Life Insurance (November 2021-November 2023)

Director of operations (October 2010 – September 2020)

Jewels by Imani Beverly Hills, CA

Oversaw the day to day operations of a family owned retail store specializing in precious jewelry sales. Including but not limited to office functions, customer relationships, sourcing product, and managing the books.

Maintained positive relationships with current customer, while growing business to new clients.

Effectively managed inventory to ensure store was properly stocked.

Reviewed financial statements each month to monitor profitability.

BROADWAY VOCATIONAL TRAINING CENTER (April 1997 – September 2010)

Los Angeles, California

Operations Manager: Primary responsibilities and accomplishments:

Director in charge of daily operation of the center, implementing policies and procedures.

Creating financial resources by engaging contracts with various government agencies, thus enabling the center to offer the latest computer training technology to some of the most disadvantaged.

BEVERLY HILLS TEMP SERVICES (April 1991 – March 1997)

Beverly Hills, California

Operations Manager: Primary responsibilities and accomplishments:

Developed and implemented policies, procedures and added new services, which effectively increased sales and profits more than 200%.

Management of Personnel Department.

Accounts payable and receivable.

CALIFORNIA PRUDENTIAL REALTY. INC. (June 1985 - March 1991)

Los Angeles, California

Sales-Manager: Primary responsibilities and accomplishments:

Management of more than 200 upper income residential units.

Sales of commercial/income properties.

Supervision of more than 35 residential managers.

SOFTPLUS CORP. (Software Development) (March1982-May1985)

Los Angeles, California

Owner and founder: Primary responsibilities and accomplishments:

In charge of establishing new accounts for software products, direct communication with the software development team, advising the staff on creation of new software for various targeted markets.

Supervision & coordination of more than 20 sales associate.

REFERENCES AVAILABLE UPON REQUEST

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