Data Entry Specialist with Precision and Speed
Resume:
GIDEON
NYANGAU
***************@*****.*** ***************@*****.***
kinsmann6313@gmail.com20092Imara Daima., NairobiCity, ST 00300. languages:KiswahiliandEnglish. nationality:Kenyan
Objective:Highly motivated andresults-driven professionalwith a backgroundin business outsourcingand a passion for computer scienceand ICT. Seekingto leveragemy expertisein both domainsto driveinnovation, optimizeprocesses, anddeliver exceptionalclient solutionsin a dynamic andcollaborativeenvironment. Aspiretocontributetothegrowth andsuccessof theorganization by utilizingmy stronganalyticalskills, technicalproficiency, andclient-centricapproach tofoster long-termpartnershipsand achievebusinessexcellence DATA ANNOTATION
AGENT
Results-driven Data Entry andLabelingSpecialist with a strongbackgroundin artificialintelligence, data mining, andadvancedannotation techniques, including segmentation andLiDAR. Proven experiencein efficiently managinglargedatasetsand implementing preciselabeling strategies. Proficient in optimizing data entry workflowsandensuringaccuracy in annotation processes. Demonstrated expertisein utilizingAI toolsfor data analysisand miningvaluableinsights. Adept at handlingcomplexlabelingtasksandcontributingto thedevelopment andimplementation of innovativesolutions. Key
Competencies
DataEntry and
Labeling
ArtificialIntelligenceSkill
s
DataMinin
g
ation
Project
Management
Project
Management
uality Assurance
eadershi
Subscription
Video-on-Demand
Subscription
Video-on-Demand
Professional
Experience
Samasource Kenya Oct 2020 - 2025
DATA
ASSOCIATE
As a Data Entry and Labeling Specialist, I have worked extensively on various video annotation, segmentation, and image labeling projects, leveraging advanced annotation tools to ensure high-quality labeled datasets for AI model training. My experience includes:
● Video Annotation & Segmentation: Annotating objects, actions, and scenes in video datasets using tools like CVAT, VGG Image Annotator (VIA), Labelbox, and Supervisely. Tasks included object tracking, bounding boxes, polygon segmentation, and keyframe labeling.
● LiDAR and 3D Point Cloud Annotation: Conducted 3D annotation using tools such as CloudCompare, Pointly, and Scale AI, labeling point clouds for autonomous driving and geospatial applications.
● Image Annotation & Classification: Worked on semantic segmentation, instance segmentation, and object detection using LabelImg, RectLabel, and makesense.ai to annotate medical, industrial, and retail datasets.
● Data Quality Control & Workflow Optimization: Implemented quality assurance checks to maintain annotation accuracy, streamlined workflows, and improved labeling efficiency using automation techniques.
● AI Model Training Support: Assisted in curating high-quality labeled datasets to train AI models in computer vision, autonomous driving, medical imaging, and other domains. Accomplishments:
● Orchestrated a 120% growth in nationwide data operations over a two-year period, driving significant scalability and efficiency.
● Led the development and launch of a high-performance subscription video-on- demand (SVOD) over-the-top (OTT) streaming platform, increasing user engagement and revenue.
● Boosted employee retention rates by 35% through the introduction of an innovative internal communications methodology and targeted engagement strategies.
● Redesigned employee benefits packages, enhancing job satisfaction, workplace morale, and overall well-being within the organization.
● Implemented AI-driven data processing workflows, improving operational efficiency by over 40% while reducing errors and processing times.
● Cultivated a high-performance, collaborative work culture, leading to a measurable increase in team productivity and innovation.
● Forged strategic partnerships with key industry stakeholders, expanding operational reach and increasing business impact.
● Developed and enforced robust data quality assurance protocols, ensuring 99.9% accuracy in data processing and annotation.
● Pioneered the adoption of cutting-edge AI-driven annotation tools, optimizing large-scale labeling projects for computer vision, LiDAR, and NLP applications.
● Stayed ahead of evolving industry trends, successfully integrating machine learning advancements and automation strategies into data management practices. .Croudfactory 2018 - Sept 2020
As a Data Entry Agent, I led data entry operations, achieving an impressive 180%growth within a two-year period by optimizing workflows and enhancing team efficiency. I strategically recruitedand onboarded a new Application Consultant, strengthening team capabilities and driving continuous improvement. Utilizing various spreadsheet and database tools such as Microsoft Excel(PivotTables, VLOOKUP, Macros), GoogleSheets, and Airtable, I managed and processed large datasets with a strong emphasis on accuracy and efficiency. I also developedautomated data validation techniques, reducing errors by 35% and improving overall data integrity. Through structured data management practices, I ensured seamless data retrieval, categorization, and storage. Additionally, I collaborated with cross-functionalteams to align data entry processes with broader organizational goals, enhancing overall workflow efficiency. By introducingperformancemonitoringmetrics, I enabled real-time tracking of data accuracy and team productivity, ultimately driving data-driven decision-making across operations Accomplishments:
● Steered data entry operations, achieving an exceptional growth rate of 180% over a two-year timeframe by optimizing workflows and enhancing team performance.
● Successfully recruited and onboarded a skilled Application Consultant, strengthening team capabilities and driving continuous improvement.
● Implemented strategic initiatives to streamline data entry processes, improving efficiency and ensuring 99.9% data accuracy.
● Fostered a collaborative and innovative work environment, promoting continuous learning, teamwork, and performance-driven culture.
● Played a key role in the adoption of new technologies and methodologies, driving advancements in data management and automation.
● Optimized spreadsheet-based workflows using Microsoft Excel (PivotTables, Macros) and Google Sheets (Automated Formulas, Data Validation), reducing manual effort and increasing productivity.
● Developed and enforced quality control measures, reducing data errors by 35% and enhancing the integrity of collected data.
● Led data migration projects, ensuring smooth transitioning and integration of large datasets across different platforms with zero data loss.
● Trained and mentored new team members, improving onboarding efficiency and ensuring consistent adherence to best practices.
● Managed high-volume data entry projects under tight deadlines, meeting all accuracy and productivity targets consistently
DIGITAL DIVIDE KENYA Feb 2017 - Nov 2018
CALL CENTER AGENT As a CallCenter Agent, I am adept at providing excellent customer service, ensuring seamless communication and problem-solving to enhance customer satisfaction. My role involves handling inbound andoutboundcalls, emails, andlivechats, effectively addressing customer inquiries, resolving issues, and providing accurate information. Utilizing industry-leading tools such as Zoho Desk, Deskcare, Freshdesk, Zendesk, Salesforce ServiceCloud, andLiveChat, I efficiently manage customer interactions across multiple channels. I am experienced in ticketingandCRMsystems, allowing for smooth tracking and resolution of customer concerns. Additionally, I assist customers with technicalsupport, account management, billing inquiries, andtroubleshooting common issues. Through active listening and empathetic engagement, I ensure that every customer feels valued and heard. Beyond direct customer interactions, I collaborate with cross-functionalteams to escalate complex issues, document customer feedback, and contribute to continuous service improvement. I also participate in quality assurancereviewsandperformancemetricstracking, striving to meet and exceed key performance indicators (KPIs) such as responsetime, resolution rate, andcustomer satisfaction scores(CSAT). My commitment to efficiency, professionalism, and adaptability ensures a positive customer experience, reinforcing brand loyalty and trust in every interaction.
.Accomplishments:
● Consistently delivered exceptional customer service, maintaining high satisfaction scores (CSAT) above 90% and receiving positive feedback from customers.
● Demonstrated proficiency in effective communication and problem-solving, ensuring a smooth and efficient call center operation.
● Successfully adapted to the dynamic nature of call center tasks, efficiently handling a diverse range of customer inquiries across phone calls, live chats, and emails.
● Played a key role in maintaining and surpassing service level targets (SLAs), ensuring timely resolution of customer issues and reducing average handling time (AHT) by 20%.
● Collaborated with team members and supervisors to enhance overall call center efficiency, fostering a positive work environment and team cohesion.
● Utilized CRM and ticketing tools such as Zoho Desk, Freshdesk, Zendesk, and Salesforce Service Cloud to track and manage customer interactions effectively.
● Handled high-pressure situations, including escalations, dispute resolution, and VIP client support, ensuring customer concerns were addressed professionally.
● Trained and mentored new call center agents, improving onboarding efficiency and helping maintain service quality across the team.
● Contributed to process improvements, identifying frequent customer pain points and suggesting workflow enhancements that led to increased first-call resolution (FCR) rates.
● Achieved recognition for outstanding performance, consistently exceeding key performance indicators (KPIs) such as response time, call resolution rate, and customer retention.
● .
certificates
1.Physical Security
Training
2.AODocs Training
{SO}
3.BusinessContinuity
Management
4.cyber security
training
5.codeof conduct
training
6.computer
packages
Key
Achievements:
● Played a crucial role in team expansion, contributing to the recruitment and onboarding of 30 new team members by assisting in project surveys and ramp- up activities.
● Trained new agents on project-specific tasks, focusing on Excel spreadsheet management, data entry accuracy, and workflow optimization.
● Contributed to process automation by helping to code and implement new working formulas on the company’s working hub, improving operational efficiency.
● Diagnosed and resolved technical issues with warehouse-critical hardware and software, including handheld computers, barcode scanners, and station-specific systems, ensuring minimal downtime for workmates.
● Optimized data processing workflows, streamlining data entry and validation procedures, which led to a 20% increase in efficiency.
● Collaborated with IT and operations teams to implement new data tracking systems, improving real-time monitoring of warehouse inventory.
● Assisted in quality assurance processes, ensuring data integrity and compliance with industry standards.
● Provided technical support and troubleshooting assistance to colleagues, reducing system-related issues by 30% through proactive solutions.
● Recognized for problem-solving skills, helping to enhance team productivity and maintain smooth day-to-day operations.
replaced receivingteam’shandheld computers, coming in
$5,000
under budget whilepurchasing deviceswhich areguaranteed tolast
over 5
years
Role
s
1. trainedsomeof my workmateson our new project of imageannotation
2. servedasa actingteamleadin my teamfor 4weeks
3. assignedto convey messagetotherest of my
team
4. elected teamcaptain for my teamon
twoconsecutiveterms
5. downloadsandsendsfiletotheaccount manager on workdoneweekly skills
computer
maintenanceexpert
readership
Skills
teaching
Skills
htmlexpert
conversant with
excelsheet
it troubleshooting&
ProblemSolving
up-to-dateknowledgeof computer
operatingsystems
peopleskills& friendly,
helpfulattitude
computer hardwaresystems&
components
Membership
s
1. Association of professionalinformation technology communication students
2. Mukuru socialyouths’
association
3. Data & AI Annotation Associations 4.
Customer Support & CallCenter Associations
Education background
2022-2023: Trainedasa quality assuranceat
Sama
2019-2019: Trainedasa first aider at sama
2020 -2024: East Africa instituteof certified studies(diploma in ICT)
2018-2018: Sama schoolattained certificatein digitalbasics 2012- 2016: St Paul'sGekano High School obtained
Kenya Certificateofsecodary
Education
2003- 2011: Reuben primary schoolobtained
Kenya Certificateof Primary
Education
hobbie
s
readingnovels/story
books/bible
playingrugby
travelin
g
playingfootball
Referee
s
Emmanuel
Mbaka
***********@*****.**
m
6
Gabriel
mwangi
************@*****.**
m
Ph. +254***-******
Kevin
owisoOtieno
************@*****.**
m
070875589
3
SAVERIA
ACHIENG
Project
manager
Ph.
Contact this candidate