Career-Driven Operations & HR Professional
Resume:
Marisol Dittami
DeLand Florida, 32720
**************@*******.***
Objective:
Seeking a challenging position that applies my management and business administration skills. I plan to use my Humanities and Arts degree, focused on Latin American Studies, to grow professionally and advance my career.
Education:
Spring 2010 Worcester Polytechnic Institute (WPI)
Post Graduate Study
Operations Management OIE504
May 2009 Worcester Polytechnic Institute (WPI)
Bachelor of Science
Major in Humanities and Arts with concentration in Hispanic Cultures. Courses completed include among others:
Selected Courses
Contemp. U.S. Latino Lit & Cultures SP352x
Comparative Business Environ. SP3526
Technical and Business Spanish SP3527
Law, Courts and Government SS1310
Intro. Environmental Management OBC334x
Directed Project Research (Interactive Qualifying Project)
Advisor Prof. H.J. Manzari
Title: Voices of Latinos in Worcester
Directed Project Research (Major Qualifying Project)
Advisor Prof. Angel Rivera
Title: Puerto Rican Painters
August 1988January1992 Catholic University, Mayaguez, P.R.
Studies toward an undergraduate degree in Special Education
Employment:
May 2022-January 2023 Bank of New York Mellon
Customer Service Representative
Provide quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
Respond to customer inquiries.
Investigate and correct errors in customer accounts and statement
Respond to verbal and/or written inquiries.
Record details about customer inquiries.
Resolve complicated customer complaints
Oct. 2019- To Present Other Employment/Professional Activities (Info available on request)
Paxton Lions Club(2010-Present)
President 01/2020 -07/2021.
Wachusett Area Chamber of Commerce (2012-2020)
Board Member 2017-2022
Wachusett Area Rotary Club (2017- Present)
President 07/2022-07/2023
MA Elementary School Testing- Covid 19 In School testing
Feb. 2017-Oct. 2019 Southbridge Bank (now Cornerstone Bank)
Branch Manager / Business Development Sales Manager
Manage Branch operations
Organize training to ensure excellent service and performance
Coordinate with marketing department to advertise branch
Work with finance and loan departments to promote sales
Engage in networking to promote new business opportunities
Interface with Compliance Department to maintain standards
Conduct Marketing & Sales of all bank products
Promote Bank at community functions
Represent the Bank in business, charity and civic organizations
Foster good relationships with the local community through outreach, promotion of business and community groups
Contribute to the community through volunteer efforts
Professional Certification
MLS No. 938022
Medallion Signature Guaranteed
Registered Massachusetts State Notary Public April 2012-2026
Associations and Offices Held
2012-Present
Paxton Lions Club (2010-Present)
President 01/2020 -07/2021.
Wachusett Area Chamber of Commerce (2012-2020)
Board Member 2017-2020
Wachusett Area Rotary Club (2017- Present)
President 07/2023
Awards / Recognitions
The Paul Harris Fellow Award for Rotary Service
United Way Certificate of Appreciation 2017
Grants:
2022-Rotary International Global Grant. GG1986082 /$52,625.00 to provide Cervical Cancer vaccination in India.
2023-Rotary International Global Grant GG2351907/45,850.00 to provide New School Project in Pune India
2024 to Present- Rotary Inetrnational Global Grant in Uganda Africa to provide new Clinics.
Community Service Projects:
Student Scholarship committees
Food and Clothing/ Food Pantry
Volunteer Work at Wachusett Area
References:
Desiree Leader
Owner of Dry zone basement Systems
Past President of Wachusett Area Rotary Club
Princeton, MA 01541
Steve Migridichian
D&S Realty LLP
Worcester Ma
Fiona Hoare
RE/MAX Professional Associates
Past President of Paxton Lions Club
Paxton, Ma
Other Employment History
June 2008-May 2016
Barre Savings Bank, (Now Barre Savings Bank, a Division of Fidelity Bank, Paxton, MA)
March 2016-May 2016
Barre Savings Bank, a Division of Fidelity Bank, Paxton, MA
Branch and Business Development Manager and Financial Designer, Paxton Branch
Oversee all operations of Branch
Marketing and sales for commercial and personal banking products
Networking and advertising to community
Other duties and responsibilities as described below for Barre Savings Bank
February 2013- March 16, 2016
Barre Savings Bank, Paxton, MA
Bank Office Sales Manager, Barre Savings Bank, Paxton Branch
Oversee all operations of Branch
Marketing and sales for commercial and personal banking products
Networking and advertising to community
Member Chambers of Commerce in both Worcester and Wachusett Chapters
Member Paxton Lion’s Club
Represent Bank in all Community activities
Member Committee for Paxton’s 250th Anniversary
Paxton Day Celebration
Barre Bank Hot Dog Days
Manage, train and oversee four employees
April 2012-February 2013
Barre Savings Bank, Princeton, MA
Assistant Manager, Barre Savings Bank, Princeton Branch
Advertisement and implementation of the School Banking Program at the Thomas Prince K-8 elementary school
Organize effort to have Barre Savings Bank as the main sponsor for a local foundation function “Friends of Mechanic Hall” and the “Princeton Art Society”
Networking with the bank manager at all local businesses.
Organize Branch competitions for advertisement of new checking accounts.
Opening of several new business and personal accounts and Certificates of Deposit.
Initiating mortgage and loan applications.
Recruitment of existing customers into new and more beneficial accounts.
Participation in Bank sponsored training programs including
IRA training
Mortgages
New Accounts
Service to the community through a “Serve Lunch for Seniors” event.
April 2012-2019
Registered Massachusetts State Notary Public
June 2008-March 2012
Barre Savings Bank, Princeton, MA
Teller – Part time.
Contact this candidate