Community Engagement & Service Professional
Resume:
Gale Dodd
Dallas, TX
****.****@*****.***
Career Objective
Motivated and service-oriented professional with over 15 years of experience in customer service, community engagement, and transportation, seeking to contribute to a mission-driven organization. Skills
• Customer Service & Client Relations
• Community Engagement & Outreach
• Event Planning & Coordination
• Non-Emergency Medical Transportation (NEMT)
• Scheduling & Calendar Management
• Administrative Support
• Conflict Resolution
• Volunteer & Partnership Recruitment
• Office Organization & Supply Management
• Verbal & Written Communication
• Data Entry & Record Keeping
• Safety Compliance & Vehicle Maintenance
• Time Management & Punctuality
• Team Collaboration
Professional Experience
Cafeteria Manager
Academy of Dallas Charter School – Dallas, TX
October 2022 – Present
• Manage daily food service operations in compliance with local health codes, safety standards, and school nutrition policies.
• Supervise food preparation and service, ensuring consistent quality, portion control, and sanitation.
• Conduct campus-level food safety training and enforce hygiene protocols.
• Oversee inventory, maintain equipment logs, and coordinate maintenance or replacements as needed.
• Prepare and submit accurate reports related to payroll, production, and financial records to support compliance and operational efficiency.
Community Activity Coordinator (Part-Time)
Portfolio Resident Services, Inc. – Dallas, TX
June 2021 – October 2022
• Created and distributed monthly calendars and flyers, increasing resident participation in community programs by 35%.
• Organized events and workshops aligned with resident interests and community needs.
• Recruited volunteers and secured in-kind donations, reducing program costs by 20%.
• Fostered an inclusive environment to encourage resident engagement.
• Built partnerships with local businesses and nonprofits to expand available resources and services.
Driver
Lyft – Dallas, TX
January 2018 – June 2021
• Provided safe, on-demand transportation throughout the Dallas–Fort Worth Metroplex, including rides to medical appointments, workplaces, and homes.
• Delivered professional, personalized service to over 4,000 passengers, maintaining a 4.9/5.0 average rating.
• Assisted elderly and mobility-impaired clients as part of non-emergency medical transportation
(NEMT) services.
• Maintained a clean vehicle and followed all safety, traffic, and health guidelines.
• Built strong rapport with passengers through consistent, courteous, and reliable service. Customer Service Coordinator
H&R Block – Dallas, TX
April 2005 – January 2018
• Welcomed and assisted over 1,000 clients annually, enhancing satisfaction and loyalty.
• Matched clients with tax professionals based on individual needs.
• Scheduled and managed appointments with 98% accuracy.
• Handled client exits and addressed future service needs.
• Provided administrative support, including reporting, scheduling, and supply inventory, contributing to a 15% growth in client volume during peak seasons. Education
High School Diploma
Franklin D. Roosevelt High School – Dallas, TX
Certification
Food Safety Manager
Issued: March 14, 2023
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