Operational Efficiency & Collections Specialist (Virtual Assistant)

Renelyn R. Belgera

Address: Lot * Blk * Rosario Village

San Isidro Angono, Rizal

Contact Number: 094*********

Email: ***********@*****.***

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Introduction

Experienced professional with a background in enhancing operational efficiency and client satisfaction through strategic management and operations. Skilled in real-time data analysis and workforce management. Additionally, experienced as Collections Officer with a proven track record in reducing delinquent accounts through effective negotiation and communication. Proficient in MS Office and equipped with a strong analytical skill set from an accountancy background. Eager to apply skills in process optimization, organization, and relationship management to add value in your business as a Virtual Assistant.

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Experience

Customer Advisor I

June 2022 - January 2023, CONCENTRIX TERA BRIDGETOWNE

Reapplied on May 2023 - May 202

●Assist customers to pay their toll road travel in Australia.

●Solving customer queries regarding payments, and charges.

Advisor I, Collections

May 2024 - November 2024, CONCENTRIX TERA BRIDGETOWNE

●Doing outbound calls to remind customers about their outstanding balance in their toll road account.

SME, Operations

December 2024 - March 2025, CONCENTRIX TERA BRIDGETOWNE

●Assisting agents and taking escalation calls.

●Reporting and coaching agent’s performance.

Associate, Real Time Analyst

March 2025 - Present, CONCENTRIX TERA BRIDGETOWNE

●Monitor real time performance to ensure metrics of the business will be met

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Education

University of Rizal System (Binangonan) / Bachelor of Science in Accountancy

APEC Schools - Ortigas Extension / Accountancy, Business and Management

San Juan National High School / Junior High School

San Francisco Elementary School / Primary School

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Awards

Merit Awardee

APEC Schools 2017 - 2019

Overall Top Agent

Concentrix Bridgetowne 2022

Q3 Rockstar Top Performer

Concentrix Bridgetowne 2024

Q4 Rockstar Top Performer

Concentrix Bridgetowne 2024

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