Patient Care Coordinator with Pharmacy Experience

Lenecia Gipson

Fort Pierce, FL 772-***-**** ***************@*****.***

Professional Summary

Detail-oriented healthcare professional with hands-on experience in pharmacy operations, patient communication, insurance processing, and high-volume call management. Skilled in coordinating patient services, maintaining accurate medical information, and supporting clinical workflows in fast-paced environments. Committed to delivering compassionate patient-centered care and contributing strong organizational and communication skills as a Patient Care Coordinator. Work Experience

Jackson Drugs – Pharmacy Technician (Registered) Fort Pierce, FL

• Assisted pharmacists in preparing and processing prescriptions accurately and efficiently.

• Coordinated communication between patients, pharmacists, and insurance providers to ensure timely prescription processing and issue resolution.

• Handled insurance information and supported customers with prescription-related questions.

• Managed high-volume customer service interactions in person and over the phone.

• Maintained strict patient confidentiality while working with sensitive health information.

• Supported daily pharmacy workflow to ensure smooth and organized operations. Jackson Drugs – Pharmacy Clerk Fort Pierce, FL

• Managed high-volume inbound patient calls, scheduling refill requests and resolving service inquiries efficiently.

• Entered and processed prescription refill requests for pharmacist and technician review.

• Collected and verified patient and medication information to support accurate prescription processing.

• Provided front-line customer service while maintaining professionalism and confidentiality.

• Assisted customers with over-the-counter purchases and directed medical concerns appropriately.

• Maintained an organized workspace while following store procedures and safety guidelines. Winn-Dixie – Cashier

• Processed customer transactions accurately and efficiently.

• Delivered consistent, friendly service in a fast-paced retail environment.

• Handled cash, card, and digital payments while maintaining register accuracy. Education

Fort Pierce Central High School

Certifications & Licenses

• Registered Pharmacy Technician (RPT) – Florida Department of Health License #: RPT128379 Active/Clear Expires: Dec 31, 2026

• Business Technology Certification – April 2024

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