Dynamic General Manager & HR Consultant with 10+ Years Experience
Resume:
Nerondia Reeves
DeBary, FL *****
**************@*****.***
Dynamic General Manager and HR Consultant with 10 Years of Proven Expertise in Team Leadership, Operational Excellence, and Strategic People Development
Work Experience
Portillo’s Restaurants — (Chicago)
General Manager - NRO (New Restaurant Opening), June 2024 - August 2025
●Lead the opening of a new restaurant, focusing on staffing (80-100 employees), training, and operations management.
●Collaborate with General Contracting to ensure budget adherence, successful food health inspections, and completion of building repairs.
●Manage operational excellence through scheduling, food ordering, and sales budgeting, ensuring smooth restaurant setup for optimal service delivery.
General Manager, November 2021 - June 2024
●Directed a critical restaurant turnaround, increasing sales from $11M to $13.5M and EBITDA by 22% within 1 year.
●Developed and promoted internal talent, including 1 AGM to GM promotion and several management-level staff promotions.
●Improved guest experience scores by 20%, increasing satisfaction from 50% to 70%.
●Led the Home Team to achieve top 3 ranking in DT transactions growth with a 5% year-over-year improvement.
Assistant General Manager, June 2019 - November 2022
●Supported GM in daily operations, including talent management, training, scheduling, and food cost management.
●Managed food safety compliance and operational risk, ensuring continuous employee development and meeting organizational KPIs.
●Played a key role in restructuring post-COVID, implementing training and staff adjustments to ensure operational stability.
Manager, October 2018 - June 2019
Crew Chief, May 2018 - October 2018
JAAR Inc. McDonald's — Muskegon, MI
Human Resources & Executive Operations Consultant, June 2014 - May 2018
●Analyzed sales and guest count trends to identify key performance areas, improving profitability and service quality.
●Developed and executed management performance reviews, offering actionable insights for continuous improvement.
●Managed QSC standards and people development through targeted learning systems and training initiatives.
West Michigan Therapy — Muskegon, MI
HR Manager/Finance, October 2013 - June 2014
●Managed HR responsibilities, including employee orientation, policy updates, and payroll processing.
●Oversaw financial reporting, internal audits, and billing accuracy for patient medical procedures.
●Ensured compliance with medical billing and coding standards while managing office operations and staff.
Education
Master’s Degree - Industrial Organizational Psychology (2022 - Present)
Market Manager of Operations Ignite Graduate - 2023
Bachelor's in Human Resource Management / Business Management
Baker College of Muskegon — Muskegon, MI, 2008 to 2013
Hamburger University Graduate - 1999
Certifications & Accomplishments
●Portillo’s Food Handler/Proctor, Valid Until October 2027
●2024 Top 3 Candidate for Greatness Award, Portillo's
●2023 Portillo's Family Award
●2011 President’s Award Circle of Excellence for Excellence in Multi-Role Leadership
Associations & Volunteer Work
●Heart of Portillo’s Grant Committee (2022 - 2024)
●West Michigan Arts and Academics Board (2009 - 2012)
●Volunteer Assistant, Port City Football and Cheerleading Program (2009 - 2010)
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