Operations and Customer Service Specialist
Resume:
Summary
Twenty years customer focus service with a proven ability to accurately produce documents and plans compliant with regulatory and corporate standards. Excellent oral communication and listening skills. Effect in problem solving, conflict resolution and multi tasking . Organized, enthusiastic, resourceful and a quick study. Proven track record of keeping health records up to date and compliant with policies and procedures Education
Mercy Gilbert Hospital
Medical Interpretation • Gilber AZ
Received Level 1 interpretation certificate
Mabel Dean Bacon HS
General Academics • New York, NY
Received GED certificate
Skills
Biligual (Spanish, English), Self Motivated, Time Management, Critical thinking, Punctual, Strong work ethic Experience
Retired -National General/QBE North America/ Balboa
• Mesa, AZ
Check Control Representative 2014-2023
Worked in a fast paced environment to successfully process high volumes of checks daily. Ensured checks were accurately processed and facilitated correct shipping of checks by coordinating with different couriers. Loss Draft Representative 2006-2009
Received and reviewed incoming insurance claims and documents. Transferred same from paper to electronic formats. Reconciled insurance documents to claims records while maintaining high accuracy levels (98%+) High levels of in-house customer interface; served as inter company consultant. Document Processor 2006-2009
Accurately processed large volumes of incoming documents and payments. Converted hard copies to digital images. Redistributed mis-directed claims payments to insured customers. Imagination Station
Assistant Director • Tempe, AZ
Myrian Torres
Gilbert, AZ
******.******.*@*****.***
07/1993 - 05/2003
05/1994 - 09/2001
Supervised 17 teachers. High level of customer interface insuring customer satisfaction and effectiive parent/teacher; conducted conflict resolution. Maintained safe and clean environment incordance with state regulatory guidelines. Maintained student records (health and safety, attendance) 91st Psalm Christian School
PreK-2nd grade teacher • Phoenix, AZ
Teaching lead for elementary school class.
Designed and implemented lesson plans in compliance with early childhood education development plstandards. Conducted teacher training and mentoring with new teachers with regard to procedures, classroom management, curriculum implentation, and safety.
Maintained academic records and provided feedback to parents through one on one conferences. Upheld highest degree of professionalism and ensured compliance with organizational standards and regulatory requirements.
Ross Dress For Less
Markdown Associate • Tempe, AZ
Sucessfully executed efficient mark downs of inventory. Worked independantly to maneveur through several departments each week in a timely manner. Assisted in all other departements as needed.
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