Greeter / Counter Desk Attendant Candidate in Anaheim, CA
Resume:
NEWSROOM CAFE Beverly Hills, CA
Directed recruitment and training initiatives to enhance team performance while managing scheduling, payroll, and performance evaluations.
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Investigated and resolved customer issues swiftly, reinforcing commitment to outstanding service delivery.
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Spearheaded efforts to create an encouraging team atmosphere, promoting creativity and boosting productivity and morale.
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Managed restaurant functions to optimize menu planning, streamline inventory control, and implement cost-saving measures.
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Analyzed existing processes and established new operational guidelines to elevate customer service quality and streamline efficiency.
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Analyzed and maintained comprehensive budget plans for weekly, monthly, and annual financial performance of the restaurant.
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Monitored and enforced adherence to safety regulations, ensuring a secure workplace as per local health department guidelines.
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Conducted regular audits and assessments to guarantee compliance with food safety, sanitation, and labor management requirements.
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Acted as a key point of contact for customers, vendors, and employees, fostering relationships to maintain high levels of customer satisfaction.
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Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
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Managed staff recruitment, training, and performance evaluations to build a cohesive team.
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Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
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CATERING MANAGER/GENERAL MANAGER 06/2009 to 01/2011 TAGINE BEVERLY HILLS Beverly Hills, CA
Conducted feedback sessions with customers to evaluate perceptions of product quality and service delivery.
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Navigated unexpected challenges during events, maintaining operational continuity and participant satisfaction.
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Conducted regular inventory assessments of catering supplies and equipment, guaranteeing availability for scheduled events.
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Assessed employee performance to ensure optimal service delivery and customer satisfaction.
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Engaged with team members to validate menu options and execute necessary changes.
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Leveraged customer relationships and digital platforms to cultivate new business and expand market reach.
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Instructed new team members on proper catering methods and etiquette to ensure exceptional service delivery.
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Evaluated operational processes within catering business model to drive efficiency and effectiveness.
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Executed periodic facility inspections before events to ensure alignment with guest expectations and needs.
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