Administrative Support & Childcare Professional
Resume:
ANDREA K. RUDNESS
Green Bay, WI 54304
*************@*****.***
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PROFESSIONAL SUMMARY
Organized and personable professional with extensive experience in customer service, childcare leadership, administrative support, and community engagement. Strong communication and coordination skills with a proven ability to build relationships, manage responsibilities, and support individuals and teams in fast-paced environments. Reliable, adaptable, and comfortable working in both independent and team-based roles.
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CORE SKILLS
• Customer Service & Client Support
• Administrative Support & Scheduling
• Communication & Relationship Building
• Organization & Multitasking
• Research & Information Review
• Conflict Resolution
• Community Outreach & Engagement
• Microsoft Office & Google Workspace
• Team Collaboration
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PROFESSIONAL EXPERIENCE
Private Family Nanny — Wisconsin
2023–2026
• Provided full-time childcare and household support for a private family
• Managed daily schedules, activities, and routines
• Maintained clear communication with parents regarding childcare needs and updates
• Supported household organization and day-to-day coordination
Customer Service Representative / Research Analyst — Commerce Energy
2003–2006
• Assisted customers in a high-volume call center environment
• Resolved inquiries and concerns with professionalism and accuracy
• Transitioned into research and analysis work involving data review and documentation
• Maintained detailed records and supported operational processes
Assistant Manager / Teacher Assistant — Montessori Daycare Program
1990s
• Supported daily operations and classroom activities in a childcare setting
• Assisted with staff coordination and administrative tasks
• Communicated with parents regarding schedules and student needs
• Helped maintain structured, organized learning environments
Before & After School Program Staff — Child & Family Services
1990s
• Supervised and supported elementary-aged children in structured programs
• Assisted with planning activities and maintaining a safe environment
• Collaborated with staff and families to support student needs
Children’s Mental Health Aide
1990s
• Provided support to children in structured care environments
• Assisted with behavioral and daily living support activities
• Maintained compassionate communication with families and care teams
Private Family Nanny — Chicago, IL
1991–1993
• Provided long-term childcare support in a private household setting
• Managed daily routines including transportation, meals, and activities
• Built strong, trusted relationships with children and parents
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COMMUNITY INVOLVEMENT
Volunteer Experience
Democratic Party of Brown County — Brown County, Wisconsin
• Assisted with event coordination and volunteer support
• Supported outreach and community engagement activities
• Helped with communication and scheduling for local events
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EDUCATION
Northern Michigan University — Marquette, MI
Completed undergraduate coursework toward a degree in English Literature
High School Diploma
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