Senior Revenue Analytics & Planning Manager candidate

P S Patrick Steiner

Arundel, ME ***** 207-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Continued career advancement utilizing experience and knowledge in Continuous Improvement.

ACCOMPLISHMENTS Led cross functional team of 10 staff in the development of new error codes for invoice matching.

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Achieved reduction of error of EDI Invoices by completing establishing a file comparison process between the Purchase Orders and Invoices.

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• Supervised team of 2 staff members.

Used Share Point List and Power BI to develop error reporting at the root cause level.

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SKILLS • Process improvement • Complex Problem-solving

• Decision-making • Team leadership

• Staff training and development • Time management Verbal and written

communication

• • Customer service

WORK HISTORY MANAGER II CONTINUOUS IMPROVEMENT 2020 to CURRENT Ahold Delhaize USA Scarborough, ME

• Project based Continuous Improvement efforts supporting Merchandising.

• Key Projects:

Supported Procure to Pay initiatives by increasing invoice matching rate by 20% and developed program to improve visibility of receiving activities.

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Developed and implemented a program to centralize the intake of manufacturer cost changes that were submitted separately to each of the 5 Great Local Brands.

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Developed and implemented process archiving Receiving documentation from 17 Distribution centers for use in vendor payment discrepancies.

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Standardized activities of Assortment Services which were segmented by the 5 brands being supported. Aligned efforts for the intake of projects, funding, and established norms for roles and responsibilities.

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Transitioned the Global Sourcing department from a pilot with ad hoc processes to a department with formal processes which are aligned with internal business partners. Identified strategic internal constraints preventing scalability.

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Represented Supply Chain in the negotiation with Manufacturers to join the Advantage Program

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ANALYST II SUPPLY CHAIN COLLABORATION 2018 to 2020 Ahold Delhaize USA Scarborough, ME

Supported the development and implementation of the Supply Chain Advantage Program while maintaining 7 vendor accounts. Responsible for evaluating, recommending, and implementing solutions that reduce cost and improve service within the AD supply chain and brands. Leverage change-management methodologies with strategic partners through continuous improvement, implementing new processes.

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• Key Accomplishments:

Developed billing processes to enable collection of $28MM of revenue in 2019.

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Developed Direct Plant Ship program with estimated annual saving of

~$150,000 from two vendor locations.

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• Supported 7 Accounts with combined annual sales of $500MM.

• Negotiation with Manufacturers to join the Advantage Program. SUPPLY CHAIN ANALYST FOR THE AHOLD DELHAIZE 2017 to 2018 GOVERNANCE TEAM

Ahold Delhaize USA Scarborough, ME

As part of the merger “synergy” efforts between Ahold and Delhaize, served as the primary interface between Supply Chain Analytics and

“Newco” governance group to integrate Supply Chain into the synergy negotiation processes. Provided Supply Chain expertise for physical flow analytics, accuracy and scope of projects. Collaborated with internal and external partners (Suppliers, Distribution, Transportation, Category, Logistics, Retail) to design and implement strategies and tactics to enable total net landed cost to be used in negotiations.

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• Key Accomplishments:

Facilitated the evaluation and recommendation of cross-functional supply chain solutions.

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Ensures the integrity of all Supply Chain Analytics initiatives/projects provided for “newco” synergy capture.

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Completed over 30 Supply Chain Channel Analysis to support sourcing decisions.

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Presented overviews of the Delhaize Supply Chain to Ahold Governance members

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• Championed Bracket Pricing approach with Sourcing SUPPLY CHAIN ANALYST II NETWORK OPTIMIZATION 2015 to 2017 Ahold Delhaize USA Scarborough, ME

Responsible for evaluating, recommending, and implementing cost effective product flow options and supply chain processes across Food Lion and Hannaford Banners. Collaborated with internal and external partners to guide, provide expertise, and recommend solutions that highlight cost, tradeoffs, and end to end impacts.

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• Key Accomplishments:

Green Field Analysis for Generic RX Warehouse-Developed Supply Chain process for cost benefit analysis quantifying the startup and annual operating cost for a warehouse facility which could support 2,000 R/X items for distribution to 750 stores. Completed 2018

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Storm Bread- Managed cross divisional team to develop and implement a process of to utilize frozen bread to mitigate lost sales during winter storms. Completed 2017

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Developed Prototype Breakpack analysis-Proof of concept of ability to utilize demand, store, and product data to determine how to warehouse slow moving items. Completed 2017

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Implemented six sigma and project management methodologies, developed SIPOC of how SEGA and INFOREM calculate Economic Order Quantity. Completed 2016

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CONTINUOUS IMPROVEMENT 2003 to 2015

L.L.BEAN Freeport, ME

Responsible for managing staff and executing process improvement projects and analytical research to support: Fulfillment, Returns, Customer Service, and Manufacturing. Worked with DMAIC model for process improvement, utilizing working knowledge of process mapping, statistical software, root cause analysis, and Six Sigma tools and methodologies.

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• Developed new labor standards for Retail “Front of Store” operations. Established and led “Quality Circle” group purposed to mitigate damaged product. This project generated an annual savings of $375,000. Completed in 2013.

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Led analysis project of Booking, Customs Entry, Receiving, Finance, and Audit processes. Data used to evaluate readiness of participation in US Customs project. Completed in 2012.

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Established communications protocols to coordinate efforts between Merchandising, Allocations, Retail, Customer Service, and Manufacturing to resolve service issues related to demand spikes of Bike and Ski promotional events. Completed in 2011.

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Led multi-divisional project to develop and implement protocols between Distribution and Customer Service for exception process services. Generated $151K in annual labor savings. Completed in 2009.

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Led group which developed and implemented controls and automated signaling for bulk conveyance system to increase Picking Operation efficiency. Completed in 2014.

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Developed and implemented a Material Requirements Planning process to increase the efficiency of production support for Returns Operations. Completed in 2012.

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Assisted in the development of a Cost of Quality model by providing activity based costing models of internal process failures. Completed in 2011.

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Developed and implemented a Master Production Schedule for Brunswick Operations to check merchandising forecast against production resources. Completed in 2011.

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Developed and implemented Production Activity Control tool and metrics to enable the Picking operation to manage pace of daily production. Completed in 2010.

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FRONTLINE LINE SUPERVISOR, CONTINUOUS IMPROVEMENT 2006 to 2008 L.L.BEAN Freeport, ME

Simultaneously managed two large departmental projects. One, with a staff of 30, was tasked with resolving internal processing failures for Direct and Retail channel fulfillment. The second, with a staff of 10, was tasked with resolving external customer failures and identification of product quality issues.

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Utilized seasonal staffing requirements to stabilize workforce and minimize turnover by cross-training personnel from highly seasonal positions in Returns, Customer Service, and Quality Assurance in counter cyclical or

“off-season” positions.

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SENIOR SUPERVISOR, PERSONALIZED SERVICES 09/2006 to 12/2006 L.L.BEAN Freeport, ME

Key areas of responsibility included: Staffing, Motivation, Communication, Training & Development, Performance Management, Health & Safety and Budget & Operational Performance Management

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FRONTLINE SUPERVISOR, CUSTOMER SATISFACTION 2004 to 2006 L.L.BEAN Waterville

Managed 3 group leaders during the peak season, each leader having a team of 30+ staff.

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WIRELESS CONSULTANT 2001 to 2002

WORLDCOM Boston, MA

CHANNEL ACCOUNTS SUPERVISOR 1999 to 2001

FLASHCOM, INC. Boston, MA

BROKER OPERATIONS REPRESENTATIVE 1997 to 1999

PUTNAM INVESTMENTS Andover, MA

RIVER MANAGER 1995 to 1997

AMERICAN ADVENTURE EXPEDITIONS Salida, CO

Oversaw daily operations of white-water rafting outfitter, ensuring safety and customer satisfaction

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WHITEWATER RAFT GUIDE 1992 to 1995

NORTH COUNTRY RIVERS E. Vassalboro, ME

EDUCATION BS Business Management

University of North Carolina, Wilmington

CERTIFICATIONS • University of Southern Maine

• Six Sigma Black Belt 2021

• Project Management Certification 2012

• APICS

• Certified in Production and Inventory Management (CPIM) 2013

• PROSCI

• Certification in Change management 2023

PROFESSIONAL

ACTIVITIES

• University of Southern Maine

• Instructor: Basics of Inventory Management

• APICS

• Former Treasurer and Board member of local APICS chapter Organized and hosted several tours of Distribution and Manufacturing facilities for members of APICS, ASQ, and Maine Manufactures Association

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