Experienced Finance, Audit & Compliance Professional
Resume:
Kelly Davis
Pensacola, FL *****
********@***.***
Professional Summary
Experienced financial, compliance and audit professional, returning to full time employment. Authorized to work in the US for any employer
Work Experience
Licensed Health Insurance Agent
Policy Guide-Pensacola, FL
Present
Part time seasonal licensed health insurance agent Fundraising Assistant
Catholic Charities of Northwest Florida-Pensacola, FL March 2024 to Present
DonorPerfect letters, reports and recording. Bank deposits, live and remote. Sporadic event coordination and travel. Postal, vendor and supply oversight.
Multiple Roles
M&T Bank-Buffalo, NY
December 2018 to February 2022
Office & Remote-COVID, Inbound Sales. Needs based sales of deposit, loan, credit card and home equity applications. Top performer and mentor with call calibration and chat responsibility. Added remote roles: SBA Covid loan guide for businesses applying. Mortgage assistance with escrow, payment and insurance concerns. Customer service including fee, fraud and credit bureau needs. I then moved to Florida to care for family and am now re-entering full time work.
Disaster Recovery Specialist
U.S. Small Business Administration-Buffalo, NY
August 2019 to November 2019
Utilizing email, fax, chat phone and postal mail, assist federally eligible FEMA disaster victims to obtain recovery funds. This position was eliminated due to lack of call volume. Team Leader, Audit and Compliance
Mercantile Adjustment Bureau-Cheektowaga, NY
August 2017 to August 2019
Hire, onboard, schedule, pay, and coach a team of twelve auditors. Ensure timely client deliverables, visits and meetings. Resolve disputes. Oversee agency complaint logs and state and federal audits. Train new collectors on audit requirements and send updates. Chair call calibration meetings. Create and maintain an online client database with audit processes. Meet with Vice President of Compliance on emerging issues or trends. Celebrate team milestones and accomplishments. PayPal complaint specialist and Auditor
American Coradius International, LLC-Amherst, NY
August 2014 to December 2017
Evaluate PayPal complaints resulting in collection actions to determine resolution. Audit multiple client’s calls to verify client, regulatory and agency compliance. Provide call recordings as per client. Present best practices to new hires.
Federal Student Loan Auditor
TSI - Transworld System, Inc-Amherst, NY
September 2011 to September 2014
Audit Federal student loan collection staff in compliance with contract guidelines. Coach and mentor new auditors. Chair call calibration meetings. Resolve call disputes. Provide monthly call records to FSLA. National Sales Representative
Hearst Corporation, LocalEdge Media-Amherst, NY
June 2008 to September 2011
Originate, retain and upsell local, corporate and national accounts, offering print, online visibility and social media account management. Create and present proposals. Negotiate packages, renewals and delinquent accounts. Call calibration. Occasional travel. Assistant Manager
HSBC-Kenmore, NY
July 2004 to June 2008
Customer sales and service. Compliant account openings and applications for credit, business, student and home equity products. Licensed sales referrals. Branch maintenance, opening and closing including drive-in. Stock and balance vault, foreign currency, wires, negotiable instruments and ATMs. FCRA and client event volunteer. Teller coach and liaison for compliance and FBI safety recertification, scheduling, payroll and HR. The bank closed all branches in Western NY. Multiple Positions
KeyBank-Amherst, NY
August 1985 to June 2004
Teller, Head Teller, CSR, Loan Closing Specialist, Telesales Agent, Workflow Coordinator. Cash handling vault and teller management, sales referrals. Service, then documentation and processing, then selling Loan, Mortgage, Home Equity, Credit Card, IRA and all deposit products and services. Payroll Administrator. Calibration team. Autodialer oversight. Vendor liaison. New hire onboarding, coaching and mentoring. Process improvement, FCRA, Online Manual and Employee engagement and event committees. Multiple sales and referral awards. Multiple AIB courses. Occasional travel for training and vendors. My department was eliminated.
Restaurant General Manager
JBS Incorporated-Phoenix, AZ
May 1980 to July 1985
Hiring, training, scheduling, payroll, budgeting, inventory, compliance, customer service, sanitation, property and equipment maintenance and food preparation. Moved to New York. Education
Certificate Course with Internship in Graphic Design Niagara County Community College - Sanborn, NY
January 1991 to August 1991
Associate's degree in Business Management
Indiana University of Pennsylvania-Main Campus - Indiana, PA December 1978 to December 1980
Multiple courses in Banking, Accounting and Finance American Instute of Banking
Skills
• Banking (10+ years)
• Financial Report Writing (10+ years)
• Event Planning (10+ years)
• Microsoft Office (10+ years)
• Training & Development (10+ years)
• Customer Service (10+ years)
• Project / Program Management (10+ years)
• Fundraising (10+ years)
• Negotiation (10+ years)
• Mortgage Servicing (10+ years)
• Business Process Improvement (10+ years)
• Multi-Channel Marketing (10+ years)
• Office Procedures (10+ years)
• Disaster Recovery (5 years)
• Escrow (5 years)
• Auditing (10+ years)
• Regulatory Reporting (10+ years)
Certifications and Licenses
NY Notary Public-lapsed
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