Customer Service & Support Professional with Reliability

V C

SKILLS

WORK HISTORY

VIE'JAY CARTER

Address Houston, TX 77090 Phone 540-***-****

E-mail **********@*****.***

Dependable and customer-focused professional with several years of experience in retail, customer service, and client support environments. Skilled at resolving customer concerns, processing transactions, and providing clear product and service information. Known for strong communication, reliability, and the ability to manage multiple priorities in fast-paced environments. Seeking opportunities to further develop customer relations, sales support, and problem-solving skills in a professional setting.

• Customer Service Excellence

• Cash Register Operation

• Microsoft Word

• Time Management

• Conflict Resolution

• Active Listening

• Strong Work Ethic

• Team Building

• Adaptability

• Recordkeeping

• Safety Awareness

• Schedule Management

• Customer service

• Active listening

• Critical thinking

• Data entry

• Customer relations

• Call center experience

• Microsoft Excel

• Payment processing

• Microsoft outlook

• Scheduling

• Follow-up skills

• Call management

• Microsoft Office Suite

• Microsoft PowerPoint

• Staff training

• Live chat support

• Retail store support

2025-10 -

2026-01

Customer Service Representative (Part-Time)

AT&T, Tampa, FL

Assist customers with billing questions, account updates, and mobile device support.

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• Provide clear information about service plans, promotions, and product features. Resolve customer concerns professionally while maintaining positive service experiences.

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Contact

• Process transactions, service changes, and account adjustments efficiently.

• Resolved customer inquiries efficiently, enhancing satisfaction and retention rates. Managed high-volume inbound and outbound calls to ensure customer satisfaction.

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Assisted customers with inquiries, providing accurate information on products and services.

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2024-04 -

2025-04

Fulfillment Associate

Lowe's, Fredericksburg, VA

• Prepared and fulfilled online and in-store pickup orders accurately and efficiently.

• Assisted customers with locating merchandise and loading purchases.

• Maintained organized staging areas to ensure timely order pickup and delivery. Collaborated with team members to meet daily fulfillment and customer service goals.

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2021-02 -

2024-03

Customer Service Representative

The Home Depot, Fredericksburg, VA

Enhanced customer satisfaction by resolving concerns and providing accurate information.

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Handled multiple payment methods and maintained accurate cash drawer balances.

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• Promoted store promotions and provided product knowledge to assist customers.

• Supported multiple departments when needed in a fast-paced retail environment. 2019-11 -

2021-02

Ride Attendant

Fun Land, Fredericksburg, VA

• Ensured safety and proper functioning of amusement rides and equipment.

• Provided excellent guest service and responded quickly to questions or concerns. 2014-06 -

2015-02

Childcare Provider (Part-Time)

Private Childcare Provider, Fredericksburg, VA

Provide childcare for children ages 2–13 while maintaining a safe and nurturing environment.

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• Prepare meals, assist with homework, and organize educational activities.

• Communicate regularly with parents regarding progress and development.

• Maintain structured routines and positive behavior management.

• Supervised daily activities to ensure safety and well-being of children in care. Supported daily activities and routines to foster a nurturing environment for children.

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Assisted in implementing educational programs that promote cognitive and social development.

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EDUCATION

Languages

2026-04 No Degree

Mountain View High School - Stafford, VA

English

Full Professional

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