Operations & Procurement Specialist with 15+ Years Experience

Shannon Fain

Manassas, VA ***** *******.*.****@*****.*** 571-***-****

Professional Summary

Operations professional with 15+ years of experience in office administration, procurement, fleet management, onboarding, and operational support. Skilled in vendor relations, purchase order processing, Accounts Payable (AP) voucher support, compliance documentation, staff supervision, and learning & development coordination. Proven success streamlining workflows, improving operational efficiency, supporting multimillion-dollar budgets, and maintaining 100% regulatory compliance. Experienced in procurement operations, onboarding processes, training coordination, and cross-functional administrative support within fast-paced corporate environments. Core Competencies

• Accounts Payable (AP) Voucher Processing

• Purchase Order (PO) Creation & Tracking

• Procurement & Vendor Relations

• Onboarding & Employee Orientation

• Learning & Development Coordination

• Fleet Compliance & Preventive Maintenance

• Contract & Budget Administration

• Workflow Optimization & Process Improvement

• Microsoft Office Suite (Excel, Word, Outlook)

• Telematics Systems (CalAmp, Geotab)

• Administrative Operations Management

• Training Coordination & Staff Support

Professional Experience

TeleWorld Solutions — Office Manager / Fleet & Procurement Associate Jul 2024 – Present

• Oversee daily office operations including scheduling, inventory control, facilities coordination, file management, and executive administrative support.

• Manage procurement activities including vendor sourcing, purchase order (PO) creation, invoice tracking, and supply chain coordination.

• Assist accounting department with Accounts Payable (AP) voucher processing, invoice reconciliation, purchase documentation, and financial record accuracy.

• Coordinate onboarding processes for new hires including account setup, orientation scheduling, policy documentation, equipment distribution, and training support.

• Support Learning & Development initiatives through employee training coordination, compliance tracking, and professional development scheduling.

• Supervise office staff, assign workloads, and support cross-functional collaboration across departments.

• Negotiate vendor contracts and manage procurement budgets to reduce operational costs while maintaining service quality.

• Monitor fleet compliance including registrations, inspections, maintenance schedules, and telematics reporting.

• Prepare reports, maintain compliance documentation, and support leadership with operational planning and process improvements.

Key Achievements

• Streamlined office workflows, reducing administrative processing time by 25%.

• Improved procurement and invoice processing efficiency through enhanced tracking and documentation procedures.

• Implemented telematics systems that improved fleet tracking accuracy by 80%.

• Negotiated vendor agreements that improved supply reliability and reduced operational costs.

• Supported onboarding and training coordination efforts that improved employee operational readiness. Virginia Department of Transportation (VDOT) — Transportation Operator III / Crew Leader Feb 2014 – Jul 2024

• Supervised 15+ employees and 50+ contractors, ensuring adherence to DOT/VDOT standards.

• Oversaw contract dispatching for year-round road maintenance and safety operations.

• Tracked regulatory compliance, inspections, and preventive maintenance activities.

• Designed contractor routes for snow removal operations ensuring adequate lane coverage.

• Delivered training on safety protocols, CDL regulations, and standard operating procedures. Key Achievements

• Achieved 100% fleet compliance for 10 consecutive years.

• Coordinated snow removal operations across multiple districts ensuring uninterrupted road safety.

• Managed multimillion-dollar budgets with zero audit findings. Education & Certifications

• High School Diploma — Central High School, Woodstock, VA

• Class B CDL with Airbrake Endorsement

• Diploma in Project Management — Alison Online Learning

• Essentials of SAP HCM (Human Capital Management)

• CPR & AED Certified

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