Operations & Administrative Leader with 20+ Years

ARLENE JORDAN

*** ******** ** (***) /***-****

Staten Island, NY 10302 ******.********@*****.***

SUMMARY

Operations and administrative support professional with over 20 years of experience. Areas of expertise include staffing, planning, project management, process improvement, office management, executive support, human resource management, administration, payroll, vendor management, and customer service. Strong organizational, analytical, problem solving, communication, and relationship management skills.

PROFESSIONAL EXPERIENCE

ACTIVE STAFFING April 2015-Jan 2026

Branch Manager

● Overseeing the daily operations of the branch.

● Cultivate, build, and maintain strong, long-lasting customer relationships, including onsite client visits to ensure employee compliance.

● Preparation and maintenance of department budgets including, tracking and controlling costs, monitoring expenses and assisting in the annual budget planning.

● Ensuring that financial goals are being met.

● Customer account reconciliation, ensuring customer accounts are paid.

● Management of recruitment efforts, new hire and transfer processes including but not limited to; coordination of new job openings, attendance of job fairs, development of job descriptions, recruitment strategies, interviewing candidates, job offer recommendations and offer letters.

● Training coordinator for all departments, ensuring that all staff are fully trained and understand and comply with job requirements.

● On site training of the employees who are out sourced for housekeeping positions. Training on how to handle the cleaning products, how to lift items to prevent injuries and the importance of using all PPE. Training of the production line employees on the most productive ways of,picking packing and scanning

● Responsible for ordering office supplies and the distribution and tracking of supplies.

● Monitors, investigates, and tracks all company policy violations.

● Cold/Warm calling to attract and maintain clientele. DYNAMEX/VELOCITY EXPRESS/ CD&L 1994 - 2015

Office Manager/Staffing & Facilities Director

● Managed administration, human resources, facilities and customer service.

● Supported the President.

● Managed the office calendar and scheduled major meetings.

● Organized meetings and events with up to 100 attendees.

● Achieved savings through vendor selection and negotiation.

● Created Excel spreadsheets and PowerPoint presentations.

● Established a reputation for outstanding customer service.

● Maintained and prepared employee schedules.

● Supervised, trained and mentored office assistants.

● Supported 200 employees for payroll, administration and human resources administration.

● Supported benefits processing

● Processed payroll and maintained payroll information including data

● Administered new hires, terminations, and leaves of absence.

● Facilitated training of new hires

● Managed accounts payable and accounts receivable.

● Recovered $200,000+ in overdue receivables.

● Created executive correspondence.

● Oversaw inventory and office supply purchases.

● Complied annual recommendations for end of fiscal year budgets

● Created company's employee manual including training and development. Technical Skills

Microsoft Word, Excel, PowerPoint, Outlook, ADP, AsureForce

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