Office Manager with 30+ Years Administrative Expertise

Jeri Self

Corona, CA ***** **********@*********.*** *951-***-**** * linkedin.com/in/jeri-self-6458a0141/

Office Manager

Multitalented professional with 30+ years of proven excellence supporting fast-paced office operations and senior leaders to drive business processes, achieve goals, and garner customer satisfaction.

Key Qualifications

Well-versed in accurately overseeing complex administrative tasks, such as financial reconciliation, A/R and A/P, records management, reporting, and business development to enhance customer satisfaction.

Accomplished background improving processes that yield positive results in addition to aligning workflow to policies and standard operating procedures to reduce waste, control costs, and maximize productivity.

Results-driven with a dynamic skillset in office protocols, able to handle levels of customer inquiries; detail oriented with analytical abilities to manage calendars, schedules, events, travel plans, and expenses.

Tech savvy with competencies in various business tools and software, such as Microsoft Office Suite, Outlook, Internet, Google suite, and Oracle systems in addition to Workspeed, WebSmart Air and Teams.

Professional Experience

Macher & Clark, CPAs - Riverside, CA

Office Manager, 2020 to present

Create files for Income tax preparation, review Income tax documentation and batch files for CPA’s. Process financial statements and correspondence. Phones, filing, mail, billing, A/R, A/P, supplies, visitors, and complete Income tax returns for final processing.

RadNet Riverside Advanced Imaging – Riverside, CA

Patient Services Representative, 2019 to 2020

Provide high quality patient service in a busy office environment with the goal of completing medical reception duties with precision. Resolve scheduling and registration needs while answering phones and processing incoming patients and visitors. Document check-in and check-out steps aligned to policy, working collaboratively with healthcare team.

2012 Olympic Staffing Services (TEMP Assignment with TRL Systems, Inc.)

Title: Healthcare/Sales Coordinator to Vice President/GM

Issued Warranties, job close-outs, activities, service tickets, project boards and mail

Proposal creation and review, binding and correspondence

Blueprint copying and scanning, expense reports, documentation control, calendars and scheduling

Receptionist relief, UPS shipments, stocking of supplies, email, facsimile, phones and contacts

Purchasing, training set-up/tracking and Special Events Coordinator

Payroll, service review subjects/tracking, meeting set-up, meeting minutes and scanning

2006 Kelly Services (TEMP Assignment with Watson Pharmaceuticals)

Title: Administrative Assistant

Creation of Electronic Signature Forms and Database Management

2005 OfficeTeam (TEMP Assignment with Alere Medical, Inc.)

Title: Administrative Assistant

Correspondence, spreadsheets and medical record filing

1998: Care Ambulance Service

Title: Medical Billing Representative

Facilitated billing resolution for Patients and Insurance Companies

Medical approvals (TARs), phones and medical record filing

1998: Western Medical Center Anaheim

Title: Executive Assistant to Director of ICU, E/R and Telemetry

Kronos Payroll, correspondence, spreadsheets, phones, filing and CPR Certified

Hospital rounds, meeting set-up, minutes and hospital Staffing Agent back-up

1998: Apria Healthcare

Title: Medical Billing Representative

Facilitated billing resolution for Patients and Insurance Companies

Medical approvals, database management, phones and medical record filing

1997-1998: Community Care (now Care Monterey)

Title: Office Manager

Human Resource duties for 120+ personnel in and out of office

Accounting, Banking, Billing, Quarterly Taxes and Payroll duties

Patient/Client Records and Database Management

Company Representative for Public Relations Events and Conferences

College Recruiter Events, phones, visitors and police reports

1991-1994: Advacare/Morf Organization

Title: Medical Billing Representative

30 Physicians/Surgeons with University California San Francisco, Mount Zion and San Francisco General Hospital and their 1,000+ patients as full support

Billing entry, electronic billing, and billing resolution for Patients and Insurance Companies

Payment posting, EOBs, secondary insurance, co-pays, deductibles, collections, payment plans and small balance write-offs

Private Insurance, Medicare, Medi-Cal, Medicaid and Cross-over (MA and MC)

Medical Records, Job Manuals, Training, Hospital Rounds and Provider meetings

ICD-9, Diagnosis (DX) codes, Modifier codes, set-up Transplant and Plastic Surgeon modifier billing process

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