Administrative Supervisor - Healthcare Operations Expert

YESENIA VILLA TARGET ROLE: ADMINISTRATIVE SUPERVISOR

Downey, CA 90242 **************@*****.*** 562-***-**** QUALIFICATIONS SUMMARY

Dependable, methodical professional with 20+ years of experience in providing hands-on support to healthcare operations with attention to detail for excellence. Proven track record of championing healthcare culture by prioritizing administrative effectiveness, upholding office productivity, and enriching patient experience. High specialization in areas of administrative supervision, office coordination, and patient service delivery. Mastery of needs anticipation, requirements gathering, resource maximization, schedule optimization, progress monitoring, budget planning, cost reduction, continuous improvement, and issue resolution. Expertise in data entry, information collection, interview facilitation, medical recordkeeping, and policy implementation. Proficiency in eligibility assessments, prior authorizations, EMR system utilization, and task delegation. Capacity to independently thrive in ever-changing environments using servant leadership skills, logical problem- solving skills, sound decision-making skills, good time management skills, great organizational skills, and firm work ethic. Talent to interface with diverse individuals, work with multidisciplinary teams, and act as point of contact to service levels through enforcement of excellent interpersonal skills for shared objectives. CORE COMPETENCIES:

Hospital & Clinical Operations

Goal Setting & Achievement

Strategic Planning & Execution

Healthcare Planning & Execution

Administrative Management

Office Management

Patient Service Management

Surgical & Non-Surgical Coordination

Scheduling & Appointment Booking

Telephone & Email Etiquette

Cash Flow Coordination

Accounting & Bookkeeping

Payroll & Benefits Processing

Accounts Receivable & Payable

Insurance Verifications

Medical Terminology

Medical Coding (ICD & CPT)

Supply & Inventory Monitoring

Data Entry & Records Retention

Reporting & Documentation

Sensitivity & Confidentiality (HIPAA)

Regulatory Compliance (OSHA)

Relationships Building

Executive Consulting

Multidisciplinary Collaboration

Physician Engagement

Employee Engagement

Talent Recruitment & Hiring

Staff Development & Training

Written & Verbal Communications

Multitasking & Prioritization

Adaptability & Flexibility

Follow-Up & Follow-Through

TECHNICAL SKILLS:

Electronic Medical Records/Electronic Health Records (ChartLogic, AllScripts, E-Clinical, Epic) Kronos Microsoft Office Suite PROFESSIONAL WORK EXPERIENCE

Providence Mission Hospital, Mission Viejo, CA Mar 2024 – Present Administrative Coordinator

Spearhead administrative coordination for clinical staff from operational support, patient service delivery, and employee engagement in accordance with standardized protocols, regulatory guidelines, and healthcare best practices.

> Orchestrate schedule development, appointment confirmation, and general recordkeeping, driving hospital credibility.

> Oversee budget allocation, payroll processing, expense monitoring, and financial reporting, supporting financial integrity.

> Navigate inventory control, supply replenishments, and logistics ordering, safeguarding cost savings.

> Leverage EMR/EHR platforms for data retrieval of patient information, substantiating data accessibility.

> Centralize process enhancement into administrative procedures, streamlining operational functionality. Yesenia Villa Page 2

> Associate with healthcare providers on care planning against patient needs, ensuring patient wellness.

> Harmonize service coordination with technicians, nurses, and healthcare teams, encouraging care responsiveness.

> Establish patient relationships via inquiry answering on treatment complexities, increasing patient satisfaction.

> Prioritize task delegation of administrative workflows to administrative staff, maintaining hospital productivity.

> Strengthen employee stewardship through active communications on key concerns, incrementing employee morale. Southern California Orthopedic Sports Institute – Orthopedics, City of Industry, CA Aug 2016 – Mar 2024 Medical Office Coordinator (promotion after six months of hire) Facilitated office coordination for office staff from administrative support, surgical/non-surgical coordination, patient engagement, and operational coordination while abiding by regulatory laws, organizational values, and healthcare best practices.

> Maneuvered schedule integration, appointment verifications, and patient registration, steering clinical reliability.

> Exhibited billing coordination, insurance validations, and pre-certifications, guaranteeing financial stability.

> Handled budget allocation, travel reimbursement, and financial reporting, amplifying financial transparency.

> Foster patient relationships via problem mediation on service concerns, boosting patient satisfaction.

> Employed EMR/EHR platforms for data upkeeping o patient information, accentuating data availability.

> Conducted training coordination, task delegation, and training integration, boosting employee potency. EARLY WORK EXPERIENCE

Call Center Coordinator, Presbyterian Intercommunity Hospital – Cardiology Medical Center 4+ years Assistant to Office Manager (promotion), Cardio Medical Consultants Group 6+ years EDUCATION

Associate’s Degree in Behavioral Sciences, East Los Angeles College Jun 2020 Associate’s Degree in Natural Sciences, East Los Angeles College Jun 2020 CERTIFICATIONS, LICENSES, TRAINING

Mentor Recognition Certification, United Education Institute College Medical Assistant Certification (Medical Assisting Program), United Education Institute College LANGUAGES

English & Spanish (Bilingual)

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