DevOps Engineer for Mission-Critical Systems
Resume:
Dear Hiring Manager,
I am writing to express my interest in the DevOps Engineer position within your organization. As a results-driven technology professional with experience supporting U.S. Army and intelligence community missions, I bring a strong foundation in system reliability, secure operations, and compliance-driven environments. My background includes hands-on experience maintaining mission-critical systems while adhering to strict security requirements and Standard Operating Procedures (SOPs).
I began my career in information technology as a Tier 2 Help Desk technician, where I developed strong troubleshooting and customer support skills across Windows-based systems and Linux environments. In this role, I supported virtual machine operations, managed user accounts, and resolved file system and access issues to ensure continuity of operations for mission personnel. This experience strengthened my ability to quickly diagnose technical problems and maintain operational readiness in high-demand environments.
I later advanced into a Test Engineer role, where I focused on validating application functionality and ensuring production code stability. I conducted structured testing of Python-based applications, identified and documented reproducible defects, and collaborated closely with development teams in Agile environments utilizing daily stand-ups and sprint cycles. My contributions helped improve system reliability and reduce recurring production issues.
Most recently, I expanded my technical capabilities as a Data Engineer supporting data-driven mission requirements. In this role, I designed and implemented user-facing dashboards and visualization tools using HTML, CSS, JavaScript, Python, and Kibana. I supported data-rich mapping interfaces and maintained automated workflows responsible for routing and disseminating information across multiple systems and endpoints. Throughout my work, I consistently ensured compliance with security policies, data handling standards, and operational cost-efficiency goals.
I am known for my strong attention to detail, disciplined documentation practices, and ability to collaborate effectively across technical teams. I take pride in supporting secure, reliable, and mission-focused operations, and I am committed to continuous learning and professional growth in cloud, automation, and DevOps technologies.
I would welcome the opportunity to contribute my technical expertise, problem-solving abilities, and mission-oriented mindset to your organization. Thank you for your time and consideration. I look forward to the opportunity to discuss how my experience aligns with your team’s needs.
Respectfully,
Nygl Eaddy
DevOps Engineer
Grovetown, Georgia
**********@*****.***
GitHub: @nyglaeadd
Skills
Java
M365 Products: Excel, Word, Powerpoint
Windows OS, Linux
Python
JavaScript
HTML
XML
NIEM
SQL integration
CI/CD Integration
AutoCad
Unreal Engine
WORK HISTORY
2025-10 - Outlier AI (Contractor)
Current
●Developed and deployed machine learning models to analyze large-scale structured and unstructured datasets supporting mission-critical decision making
●Implemented feature engineering techniques to improve model accuracy and performance
●Tuned hyperparameters and evaluated model performance using metrics such as precision, recall, F1-score, and ROC-AUC
●Monitored model performance and retrained models based on evolving data patterns
●Built predictive analytics solutions using Python (Pandas, NumPy, Scikit-learn) to identify trends, anomalies, and operational risks
2024-10 - Chick-Fil-A leadership Program
Current
●Created a device that scans items on waste tray and creates a google spreadsheet that leadership used to determine cost analysis and create measurable for operation production
●Created a website for employees to have faster access to shift drop/add features. Done via python using the api supported by company portal.
●Maintained store needs and operation standards while providing superior customer service.
2022-04 - 2024-10
Software Engineer (Contractor)
A3 Missions LLC
Department Of National Defense, Augusta, United States
●Created a leaflet program with full GUI capability for a Common Operation Picture (COP) and Structured Observation Management (SOM)
●Developed and maintained a workflow that collaborated with the leaflet program for product creation and dissemination, via API routing and pki authentication.
●Made utility scripts in python that automated unnecessary steps in the missions workflow; such as,file conversion from dem to raster formats or map conversions based on world projections.
●Designed data pipelines to ingest, clean, and transform high-volume datasets from multiple secure sources
●Created 3d models using AutoCad and Unreal engine to meet customer requirements
2021-10 - 2022-03
Software Test Engineer (Contractor)
Mantech International Corp, Augusta, GA
Cleared for Top Secret//SCI
●Maintain and configure NIEM software infrastructure
●Performed testing,using tools such as ReadyAPI,Bitbucket, Jira, Confluence
●Sustained CI/CD pipeline within Agile Scaled Environment
●Configure requirements in XML.
●Tested hardware and software within a tightly controlled sandbox environment prior to release to production.
●Created comprehensive test plans, test scripts and use cases to support testing objectives.
●Developed test suites in Java
2021-03 - 2021-10
Help Desk Administrator (Contractor)
Defense Information Systems Agency, DISA, Augusta, GA
●Subject Matters Expert for Microsoft 365 products
●Answer user inquiries regarding computer software or hardware operation to resolve problems.
●Provided Tier 1 & 2 support on Windows OS
2016-05 US ARMY
Signal Intelligence Analyst
Certifications
CompTia Sec+ Certified May ‘22-‘25
Veteran - 35N signals intelligence analyst
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