IT SUPPORT TECHNICIAN
Resume:
NIAINA RANDRIANAMBININTSOA
IT TECHNICIAN / SUPPORT / HELPDESK
************.******@*****.***
Lot IVW 42 DCA Bis Anosizato
Design Graphic : Photoshop,
Illustrator, Quark Xpress, InDesign
Website : HTML, CSS, JQuery,
PHP/MySQL, Drupal, Wordpress
System & Network : Office 365,
VMWare, AD/DS, DNS, DHCP, VoIP,
TCP/IP, LAN, WAN, VLAN, VPN
French : intermediate
English : intermediate
Driver’s license (A – B)
Passport
Scout, Reading, Music, Football
Mme Narindra
RAHARILANTOARISOA
IT Manager - Groupe SODIAT
Mr Navalona RANDRIANIRINA
IT Supervisor - HOLCIM Madagascar
+230-****-**** (sur Whatsapp)
IT SUPPORT TECHNICIAN
March 2022 at present, SODIAT Group, Antananarivo
Business Sector : BTP, Import/Export, Press, Security, Medical Clinic, Hotels, Transport, Automotive Distributor
Managing tickets (request and incident) and IT equipment movements on GLPI
Maintain and manage the company’s IT equipment inventory
Receive, deploy and install the IT equipment
Troubleshoot and resolve network and hardware incident
Configure Office 365 mails accounts for users
Participate in cross-functional IT project
Provide technical assistance and support to users IT TECHNICIAN
December 2020 to March 2022, PARISTURF, Antananarivo Business Sector : Games & Entertainment
Supervised all users IT requests and incidents from ticket creation to resolution on Zendesk
Analyzed and investigated user issues to provide effective solutions
Deployed, positioned and put in place the IT equipment
Delivered technical support and maintenance for IT hardware and networks
IT HELPDESK
October 2018 to October 2020, HOLCIM Madagascar, Antananarivo Business Sector : Ciment
Setup and administred VMWARE
Managed servers including Active Directory, file and printer sharing
Switch & router configuration, and VLAN setup for VoIP phone
Ensured comprehensive data backups to maintain data security
Ticket management on ServiceDesk
Identified and repaired network and hardware malfunctions
Participated in cross-functional IT project
Received and installed the IT equipment
Configured Office 365 mails accounts for users
Conducted user training sessions on software applications
Provided support and technical assistance
IT Support with 15 years of comprehensive experience, honest and sincere, I would like to offer my skills in application and deepening of my experiences within responsibility and professional conscience. References
Languages
Work experiences
Core Skills
Interests
Contact
In possession of
IT MANAGER
June 2013 to October 2018, NEWPRINT, Antananarivo
Business Sector : Printing
Oversaw and maintened the IT infrastructure
Diagnosed and resolved IT equipment malfunctions
Created and organized mails accounts for users
Furnised user support and training
Assisted graphic designer as need
IT TECHNICIAN
January 2011 to June 2013, ARIUM, Antananarivo
Business Sector : Telecommunication
Positioned and arranged the various hardware and software
Maintened IT equipment
Supplied troubleshooting and user support
Designed logos, business cards, catalogs and brochures COMPUTER GRAPHICS (Night Shift)
November 2007 to December 2012, M.I.S Madagascar, Antananarivo Business Sector : Data Outsourcing
Image processing (retouching and clipping)
Create a Vector image
Book and document layout
Data entry for Balance Sheets, SNCF and various Civil Status documents
DATA ENTRY OPERATOR
August 2007 to January 2011, MIDI Madagascar, Antananarivo Business Sector : Press
Entry for typing of various announcements and advertisements Bachelor’s degree in Computer Science
2012, EPSI, Antananarivo
,
B.T.S in Managment
2008, STIG Formation, Antananarivo
Diploma Degree
2003, Collège Privé FJKM, Mahajanga
Computer Graphics
2007, G.S.I, Antananarivo
Data entry operator
2007, C.E FOR, Antananarivo
Automotive Mechanics
2015, A.R PRO, Antananarivo
Qualifications & Training
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