Experienced Utility Line Worker and Customer Service Pro

Shanta Montgomery

Kansas City, MO *****

*********@*****.***

+1-816-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Utility Line Worker

Ford Motor Company-Claycomo, MO

December 2014 to January 2024

• Build Transit vans and F-150 trucks

• Drive Transit vans and trucks off assembly line

• Closely followed standard operating procedures (SOPs) for each stage of the assembly process

• Operated machinery such as conveyor belts, robotic arms, or automated systems to facilitate the assembly process

Call Center Representative

Kelly's Services-Kansas City, MO

January 2009 to December 2014

• Inbound calls for Medicare insurance

• Filling prescription orders via phone

• Customer service

• Data Entry

Assistant Manager/Sales Associate

Convenience Store-Kansas City, MO

January 2006 to July 2012

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

Phlebotomist/Medical Assistant

Community Blood Center-Kansas City, MO

August 2008 to June 2012

• Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting

• Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures

• Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures

• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately

• Performed basic laboratory tests including collecting specimens and conducting routine tests

• Managed patient medical records by accurately documenting information in electronic health record systems

Education

Medical Assisting / Phlebotomy (College)

Concorde Career College-Kansas City, MO

May 2006 to June 2008

Trade school

Skills

• Hospitality

• Productivity software

• Blood sampling

• Hospital experience

• Email customer support

• Word processing

• Food preparation

• POS systems

• Home health

• Computer skills

• Food safety management

• Cooking

• HIPAA

• Technical support representative experience

• Live chat

• Phone customer support

• Trash removal

• Dispatching

• Technical Proficiency

• Acute care

• Catering

• Geriatrics

• Food safety

• Host/hostess experience

• Manual handling

• Basic life support

• Microsoft Word

• Microsoft Office

• Conflict management

• Call center agent experience

• In-person customer service

• Driving

• Weight handling in the workplace

• Restaurant management

• Bartending

• Customer support specialist experience

• Food service

• Bakery

• Computer literacy

Languages

• English - Expert

Certifications and Licenses

Driver's License

December 2021 to December 2027

CNA

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