Program Management Leader Cloud, AI & Enterprise Delivery

PROFILE SUMMARY

Program Management and Technology Delivery Leader with extensive experience of driving large-scale software, cloud, analytics, AI/ GenAI and enterprise product programs across global technology organizations including Oracle, Amazon, GE Healthcare, and AI startups. Proven track record of leading high-performing program management teams and delivering complex cross-functional initiatives spanning Oracle & AWS Cloud, Generative AI based solutions, Analytics, Data Platforms, Cloud Operations & DevOps, Cloud Security and Enterprise Healthcare Systems. Excellent work experience in waterfall, Agile and SAFe (Scaled Agile Framework) methodologies and transforming teams to make predictable releases and maximize customer value. Experience of managing team of software engineers, architects, test engineers and UX designer including setting expectations, accountability, coaching, mentoring, team building, conflict resolution, performance appraisal, career development and providing technical and Program Management leadership in the organization.

TECHNICAL EXPERTISE

Cloud: OCI, AWS, Azure, Multi-Cloud AI/ML: GenAI, LLM, RAG, Vector DB, Vision Intelligence Data Analytics: DW, ETL Pipeline, Data Quality, Tableau Tools: Jira, Confluence, Bitbucket, DevOps: CI/CD, Git, Jenkins Languages: Java, C/C++, Python Architecture & Frameworks: Microservices, REST APIs, React Databases: Oracle, NoSQL Cloud Security: Vulnerability Management, Threat Modeling, Data Security, IAM, RBAC, PAM, SBOM, PCI-DSS, SAST/DAST, Pen Testing CORE COMPETENCIES

Program Management Product Management Product Launch / Go-To-Market Readiness Agile/SAFe Customer Engagement Service Delivery Contract Management - Fixed Price, T&M, Pre-Sales Budgeting People Management Risk Management Stakeholder Management Vendor Management DICOM QMS FDA HL7 HIPPA PMO MAJOR ACHIEVEMENTS

• Received GE Healthcare “CEO Award” for the excellent program execution and on time release of New Value Digital X-Ray product for emerging markets.

• Awarded multiple GE Healthcare “Above and Beyond” awards for Delivering results in an uncertain world, Empowering and Inspiring team members, External focus, Clear thinking and Expertise on the product program delivery

• Managed Lenses and Drift Perimeter Service development and deployment across Oracle DB Cloud Services and Cloud regions which has helped proactively detecting DB and infra issues, faster turn around time to fix issues/Ops JIRA reduction (

~10%)

• Drove end to end program delivery of Imaging Technology Platform for New Production Introduction (NPI) and Install Base(IB) product programs of GE Healthcare’s Diagnostic imaging business with budget of USD 20M

• Managed post market complaints management and installed base support for 1L+ customer sites using GEHC Diagnostic imaging medical devices by ensuring ontime resolution of customer complaints, making feature enhancements based on customer requests, performing CAPA, ensuring Zero Stop Production and Service Stops. WORK EXPERIENCE

Oracle India, Bangalore Jan 2020 till date

Role: Program Management Leader - DB Cloud, Security and Operations Programs Accountabilities:

• Managing software programs of Database Cloud, DW/Analytics, GenAI (LLM, RAG, Prompt Engineering, Vector DB), Data Platform/Data Catalog, Cloud Security and Strategic Cloud DevOps & SRE projects

• Driving product release from scoping to global General Availability (GA) including developing robust program roadmap, LA/ GA readiness plan, deployment strategy on Oracle Cloud Infrastructure Cloud regions (commercial, Gov region, Multi-Cloud and restricted regions) and preparing consumption metrics

• Managing GenAI-based agent and application development programs for Oracle DB Cloud for improving developer productivity and Cloud operational efficiency by defining strategy, roadmap planning, managing risk and dependencies, defining success criteria and metrics measurements and tracking adoption of AI Apps by teams.

• Managing Business Analytics Projects including Data Warehouse, Data Processing, ETL Pipeline, Data Quality Framework development, Analytics Dashboard and metrics development for top management for taking strategic and tactical decisions RAGHUNATH PANDA

Flat No-A-203, ITPL Main Road, Kaveri Nagar

Mahadevapura, Bangalore -560048

Contact on: +91-974*******

Email: *****.*****@*****.***

Product Development and Maintenance, Agile Transformation, Project and Program Delivery Management

• Establish program governance frameworks, operating cadence, KPI dashboards, portfolio planning, and executive reporting to drive predictable and transparent execution.

• Driving DevOps and SRE transformation projects focused on deployment on Cloud, patching, Ops workflows optimization, Canary and SOP automation, incident management and reduction, RCA, SLA improvements, reliability, observability, customer engagements, Security Scans & Vulnerability Management and executive program updates

• Driving Agile/SAFe adoption and continuous improvement initiatives across the org to increase engineering team velocity, execution quality, prediction release and portfolio efficiency.

• Leading a TPM team for driving multiple program initiatives including setting up goals, enabling career development, improving execution discipline, and fostering leadership capability Cogniphi Technologies, Trivandrum & Bangalore Aug 2019 – Jan 2020 Role: Delivery Manager

Accountabilities:

• Managed delivery of Artificial Intelligence, Vision Intelligence, cloud-based Telematics, Security surveillance and digital transformation solutions to different customers ensuring timely delivery, quality and within budget.

• Build a delivery team by hiring new talents, setting up goals, building team culture, defining processes, tools, metrics, transforming team into agile and processes to increase productivity and conducting regular appraisals

• Drove Digital Transformations of MRF Type Ltd production environment using cognitive digital solution and Vision Intelligence by working with pattern team for model development and training, solution development and deployment on customer sites and post deployment support

• Analyzed usage of AWS cloud services: CloudWatch, EC2,Lightsail,RDS and S3 services for different projects and defining strategy and plan for optimizing cloud usage cost and DevOps environment

• Assisted marketing team in pre-sales activities for the new business opportunities preparing proposals and SOW Amazon, Bangalore Feb 2018 – Dec 2018

Technologies: Java, JSON, Rest API, React JS, Microsrvices, GraphQL, Spark, Scala, EMR, AWS Cloud/SaaS, Big Data, Android Role: Sr. Technical Program Manager

Accountabilities:

• Responsible for driving end to end program management of developer reporting and strategic programs for Amazon’s Appstore (digital distribution platform) by defining the product vision, strategy and roadmap in a data-driven and working backward (from customer) approach

• End to end ownership of cross-functional programs including product definition, roadmap planning, resource planning, project execution, risk management, communication and product launch planning

• Worked with product managers, quality manager, development managers, and business owners to build products/services from concept and delivering incrementally to customers.

• Preparing product launch plan and managing launch activities ensuring engineering readiness, QA completion, InfoSec and legal reviews, tech documentation, operational readiness, post launch support readiness, dashboard for system monitoring, beta launch, and conducting Go/No-Go review with leadership and stakeholders for product to go live.

• Drove technical discussions, deep dive reviews, defining KPIs, metrics, SLA and facilitating collaboration between different data supplier’s teams for fetching, processing and supplying quality data ontime to the consumer teams

• Drove regular program reviews meeting and communicating with senior management and stakeholders on status, risks and change control

GE Healthcare, Bangalore Mar 2004 - Jan 2018

Technologies: Java, Rest API, SOA, OSGI, HTML5, XML, PostgreSQL, C++, Linux, Windows, Python, DICOM, SVN, CVS, Eclipse Career Growth Path:

Staff Technical Project Manager

Lead Program Integrator

Senior Systems Specialist

Senior Design Engineer

Staff Technical Project Manager, Imaging Technology Apr 2015 – Jan 2018 Accountabilities:

• Managed GE Healthcare’s imaging technology platform programs by driving engineering development and implementation process for multiple MR, CT, PET, MRPET, AW and XR product lines

• Led teams to deliver complex systems by working with Product Management, Software Engineering, Compute and Operating System team, Security, Manufacturing and Quality and Regulatory teams

• Drove annual planning, defined overall product strategy, program roadmap, resource allocation plans, budget, program governance and general program requirements for the business unit.

• Defined release cadence, Program Increment(PI) goals, organizing Program Increment/Release Train (RT) planning, defining build strategy, managing risks and dependencies, conducting reviews, demos and backlog readiness & forward planning for upcoming program increments

• Defined software branching and merging strategy, build rhythm, CI, CD, test automation, Test Driven Development, performance and reliability test and sonar static code analysis for delivering high quality software releases

• Drove program milestone reviews to ensure program releases abides to Phased Review Discipline(PRD, business Engineering Quality Procedures, Design Control and regulatory needs of the applicable markets

• Coordinated technical design reviews (TDRs) with internal and external technical teams to ensure right design option is chosen for the product, risks/open issues are resolved and driving deep dives exercises for complex issues to find feasible solutions

• Defined KPIs and prepared key metrics, monitored delivery performance KPIs, trends and facilitate corrective preventive measures with the engineering teams.

• Communicated program progress, escalations, risk, dependencies and issue analysis to program stakeholders and managed customer engagement, tradeoffs and balanced the business needs versus technical constraints.

• Collaborated with business leadership and development partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs.

• Managed team of Software engineers, architects, UX engineer and test engineers for analysis, designing and implementation of new platform features, supporting existing product line and providing cost effective solutions to customers.

• Managed post market complaints management and install base support to products already released to market by ensuring ontime investigation of customer complaints, performing CAPA, ensuring Zero Stop Production and Zero Service Stops and providing patch/maintenance releases for safety/critical issues, HW obsolescence and HW parts change. Providing product training to Service and field engineers to provide better service to customer

• Build an offshore vendor development team by transitioning delivery ownership of legacy components, preparing RFP, defining contract agreements, SLAs, OLAs, transforming the team into agile practice and conducting regular engagement review with vendor leadership

• Captured innovations, lessons learned, successes stories, best practices and sharing with the wider audience in the organization

• Handled internal and external audits from Imaging Technology team by participating and providing necessary support

• Led PMO team, defined guideline, standards and processes for Program Management Office(PMO) to improve overall program management quality and results for the organization, mentored and guided junior project managers and drove weekly Global Execution Control Meeting(ECM)

Other roles played in GE Healthcare Mar 2004 - Mar 2015

• As Software Engineer, developed Patient registration, scheduling, patient list management and administrative tool of Healthcare IT business. Also led a team for developing low cost PACS solution for emerging markets including visiting potential customer sites to understand requirements, prototype development, demo to customers, final product release and providing maintenance support to customer issues. EDUCATION

EGMP-Executive General Management Program (from Indian Institute of Management, Lucknow) MCA-Master in Computer Application (from Sikkim Manipal University) B.Sc -Bachelor of Science (from Berhampur University, Orissa) TRAINING

• Trained PMP from PMI Bangalore Chapter • Building Essential Leadership Skills (BELS)

• Trained Scaled Agile Framework( SAFe) • Personal Leadership Strategies (PLS)

• Leadership Development Course (LDC) • Presentation skill and Team Building

• Six Sigma Green Belt

Contact this candidate