Customer Service Specialist with Security Background
Resume:
Shalonna Rutledge
Everett WA, *****
***********@*****.***
https://www.linkedin.com/in/shalonna-rutledge-2661a5237/
Profile
Currently attending Miller-Mott online for Cyber Security Associates degree
Education
July 2025
Miller-Motte
Health Information Technology - Remote
●Associates degree in applied sciences
July 2024
Miller-Motte
●Certificate in Medical coding and Billing
November 2005
Valley view Highschool
General studies - Ontario, CA
Work Experience
March 2007 - May 2012
United States Air Force
Security Forces - Moody AFB
●Honor Graduate, Honor Flight from BMT
●Team Leader, supervised and lead team members, security patrols
●Personnel Readiness, manages accountability, training, and welfare of team members,
●Ensures team members are physically, mentally, and technically prepared
●AFCM Commendation medal, Army Commendation medal, Combat Action medal
●Physical Training Leader, unit fitness program manager
●Tactical Combat Casualty Care
●Technical support, client services, logistics coordination
●Strong Communication, high pressure situations leading to clear and professional communication skills
●Problem solving, quickly assess situation and implement effective solution under pressure
●Attention to detail, high level of attention to detail tasks, monitoring security systems, enforcing regulations, accurate reporting
●Adaptability and resilience
●Technical proficiency
●Discipline and responsibility
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