Customer Service & Front Desk Professional

Dezaraya Butler

Gladwin, MI ***** +1-989-***-****

*************@*****.***

Professional Summary

Dynamic professional with over 6 years of customer service and retail experience. Skilled in handling inbound and outbound communications, managing front desk operations, and resolving customer issues efficiently. Brings strong computer proficiency, time management, and an upbeat attitude to deliver exceptional remote support. Work Experience

Front Desk Receptionist

JC Penney Salon Saginaw, MI

December 2023 to March 2024

• Greeted and welcomed guests, ensuring a positive and professional rst impression for all visitors

• Scheduled appointments and maintained an organized calendar for multiple sta, demonstrating strong multitasking and computer skills

• Maintained cleanliness and organization of the front desk area to support a distraction-free environment

• Responded promptly to customer inquiries in person, by phone, and via email, resolving issues e ciently and professionally

• Collaborated with team members to ensure seamless communication and case follow-up across departments

• Investigated and resolved customer complaints, demonstrating e ective problem-solving and case management abilities OSL Mobile Expert

OSL Retail Services Inc Alma, MI

November 2019 to April 2023

• Built strong rapport with clients through regular communication via phone calls, emails, and meetings, ensuring excellent customer service

• Consistently achieved sales goals by managing leads, conducting product demonstrations, and closing deals through various communication channels

• Utilized social media and digital platforms to prospect for new leads and engage with customers, demonstrating technical pro ciency

• Attended industry events to expand professional network and generate new business opportunities

• Developed strong product knowledge through continuous learning, enhancing credibility and providing accurate solutions to customer inquiries

• Managed customer cases from initial contact to resolution, ensuring timely and accurate follow-up General Merchandiser

Meijer Alma, MI

November 2014 to June 2017

• Executed merchandising strategies to optimize product placement and enhance the customer experience

• Maintained accurate inventory levels by conducting regular stock checks and reconciling discrepancies, demonstrating attention to detail

• Collaborated with cross-functional teams to develop e ective visual displays and support seamless operations

• Implemented planograms and ensured compliance with company standards for product presentation and organization

• Managed product rotation and replenishment to ensure freshness and minimize waste, supporting customer satisfaction

• Assisted in developing promotional materials and displays to drive customer engagement

• Trained new team members on merchandising techniques, company policies, and customer service standards Education

12

Gladwin, MI

Skills

Customer service Phone etiquette Typing Written and verbal communication Microsoft O ce Computer skills Time management Organizational skills Front desk O ce experience Live chat Email correspondence Multitasking Problem resolution Attention to detail Certi cations and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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