Multidisciplinary Project Manager and Outreach Leader

Mahmoud Abdelhafiz

443-***-**** *******.*.**********@*****.*** Baltimore, Maryland

https://www.linkedin.com/in/mahmoud-abdelhafiz

Professional Summary

Strategic and empathetic bilingual professional with a strong background in project coordination, team mentorship, and change management across social outreach and infrastructure development sectors. Proven ability to lead teams, manage complex stakeholder relationships, and maintain detailed project documentation under strict timelines. Experience spans public service and engineering consulting. Actively pursuing Google Project Management and IT certifications to enhance digital leadership capabilities in modern work environments.

Core Skills

·Soft Skills & Work Ethic: Creative problem solving, professional communication, Growth mindset, Orientation to details, Future orientation, Adaptability, Persistence

·Project Management: Task planning, stakeholder coordination, change control, team empowerment, issue escalation

·Outreach Leadership: Mentorship, case coordination, resource mapping, trauma-informed advocacy

·Technical Skills: Microsoft Office Suite, PCM, PWS, Photoshop

·Communication: Bilingual (Arabic & English), status reporting, conflict resolution

·Documentation & Data: Reporting tools, compliance tracking, documentation workflows

Professional Experience

People Encouraging People – Outreach Navigator & Program Coordinator

Feb 2018 – Present Baltimore, MD (or applicable city)

·Led project-style outreach campaigns, building and maintaining relationships with diverse stakeholders including shelters, hospitals, and social service agencies

·Mentored new outreach staff and volunteers, providing training, guidance, and performance support to ensure quality service delivery

·Empowered clients through collaborative planning, helping them access critical mental health and housing services while managing changing needs and barriers

·Managed caseloads using tracking systems and coordinated team efforts to meet program milestones and compliance objectives

·Led client care conferences and facilitated inter-agency meetings to align on progress, discuss concerns, and escalate service delays when needed

·Controlled change by adapting outreach strategies to meet shifting client demographics, policy updates, and emergency response needs

·Created reports, documented performance metrics, and effectively communicated project concerns and status updates to supervisors and stakeholders

·Developed outreach strategies in coordination with leadership, contributing to long-term planning and performance improvement initiatives

Dar Al-Handasah Group – Document Controller

2009 – 2016 Riyadh & Makkah, Saudi Arabia

Projects: Kuday Towers, Correctional Facilities, Princess Noura University

·Acted as a documentation project lead across three infrastructure initiatives, controlling versioning, approval workflows, and change tracking in PCM/PWS systems

·Taught and mentored junior team members on document control protocols, internal systems, and submission standards

·Built collaborative relationships with engineers, contractors, and government clients to ensure timely documentation, flag delays, and resolve submission conflicts

·Empowered engineering teams by providing timely access to the latest approved documents, enabling efficient on-site execution

·Controlled changes by strictly monitoring document versioning and ensuring updated specs were communicated to all relevant teams

·Communicated project document status and risks in weekly reports and daily logs, contributing to effective decision-making by senior leadership

·Maintained an organized repository of sensitive project documents, supporting audit readiness and operational continuity

Education

·Enrolled at CCBC in the Network Technology Associate's Program Degree

·Pursuing Certificate CompTIA Security+

·IT Help Desk for Beginners

·Pursuing Google Project Management: Professional Certificate

·Al Neelain University (Cairo University branch of Khartoum) – Faculty of Commerce

·Computer Science Academy

·High School – Egyptian School in Sudan

·SELTI (Sudan National Center for Languages)

Technical Proficiencies

·Project Management Tools: Scheduling workflows, managing risk logs, stakeholder mapping, supporting and monitoring meetings

·Document Control Systems: PCM and PWS software for construction project workflows; Excel and PDF management for documentation and tracking

·Case Management Platforms: HMIS and Coordinated Access for managing client data, progress, and referrals in outreach services

·Digital Productivity & Design: Proficient in Microsoft Office Suite, Photoshop for visual documentation, and basic audio editing for outreach materials

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