Customer Service & Client Relations Specialist

Thomas Norman

Los Angeles, CA ***** 972-***-**** *********@*****.***

Professional Summary

Customer-focused professional with experience in client communication, sales, scheduling, customer support, hybrid and remote work environments, and relationship management. Background spans design consulting, hospitality, creative industries, and independent work. Skilled at handling client needs, managing schedules, solving problems quickly, and building strong relationships in fast-paced environments.

Experience

Closets by Design – Custom Closet Designer (Hybrid) Chicago Jun 2024–Apr 2025

• Worked in a hybrid role balancing remote work and in-home consultations.

• Managed scheduling, virtual planning, customer communication, and online correspondence.

• Maintained client relationships through email, phone calls, and follow-ups.

• Used sales strategies that increased bookings and strengthened client trust.

• Worked independently while managing multiple projects and deadlines. Lark Bar & Restaurant – Host / Server Assistant Chicago Sep 2023–Jun 2024

• Delivered high-level customer service in fast-paced environments.

• Resolved customer concerns while coordinating with team members.

• Managed guest flow and created positive customer experiences. Wag! – Dog Walker / Pet Care Ongoing

• Managed schedules and customer communication independently.

• Built trust and maintained reliability with repeat clients. Modeling / Commercial Acting Los Angeles

• Worked professionally with clients, production teams, and agencies.

• Adapted quickly in fast-moving environments and maintained professionalism. Skills

Remote communication • Customer service • Scheduling • Virtual support • Client relations • Sales • Google Workspace • Problem-solving • Team collaboration • Independent work • Adaptability • Time management

Education

City Colleges of Chicago – Harold Washington College Santa Monica College Coursework – Film, Art, Communications

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