Customer Service & Security Professional
Resume:
Beth Levine
Customer Service / Law enforcement
Lavon, TX 75166
*********@*****.***
Willing to relocate to: Lavon, TX
Authorized to work in the US for any employer
Work Experience
Fingerprint Technician
Accurate Biometrics-Skokie, IL
April 2025 to Present
• Customer Interaction: Greet and assist customers, answer questions, and provide clear guidance on fingerprinting requirements based on their specific needs.
• Payment Processing: Accurately collect and process payments for services rendered.
• Fingerprint Capture: Operate high-tech computerized fingerprinting equipment to capture clear and accurate digital fingerprints.
• Data Entry Transmission: Utilize our secure computer program to accurately enter customer data and securely transmit fingerprints via high-speed internet.
• Administrative Support: Assist our Customer Service team with various administrative tasks, including auditing technician paperwork & CMS discrepancies, State and FBI reporting. Delivery Driver
Amazon Flex-Chicago, IL
April 2023 to Present
• Pick up packages at Amazon fulfillment center
• Load vehicle
• Deliver packages in a timely manner
Communications Specialist
Allied Universal/Simon property group-Castleton, IN March 2024 to April 2025
• Answer, evaluate, and prioritize incoming telephone and radio calls
• Communicate effectively with various callers to obtain complete information to determine the necessary level of service to include the need to dispatch police, fire, medical, security or local property management
• Collaborate with on-site security personnel to properly resolve incidents
• Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
• Monitor fire/life/safety alarms to determine the necessary level of response
• Escalate and coordinate incidents to the Operational Intelligence Center Supervisor
• Effectively interpret multiple retail center leases, site maps, and computer aided design maps
• Become conversant with the layout of multiple retail centers and be aware of the current threats and challenges the centers are facing
• Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials
• Become proficient with several computer applications to properly log data, navigate information, and best support customers and security personnel
• Become conversant with emergency procedures and evacuation procedures for multiple assigned retail centers
• Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and/or corporate management
• Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for multiple retail centers
• Support and assist in record management and data collection for multiple retail centers or corporate management which involve recorded video
• Maintain an effective video management system in accordance with expected standards and protocols. Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with an investigation regarding suspicious activity, property damage, acts of violence, etc
Behavioral Health Support
Community Health Systems-Indianapolis, IN
October 2023 to March 2024
• Provides direct resident care, providing a safe and therapeutic environment through daily assessments
• Treatment plan implementation with the provision of individual, and group instruction of activities of daily living skills.
• Participate in aggressive behavior management.
Bank Protection Officer
Allied Universal-Indianapolis, IN
July 2023 to October 2023
• Ensure the facility is provided with the high-quality security to protect clients and property.
• Greet the clients as they enter the facility.
• Be alert for any unusual or suspicious activity. Pharmacy Technician
Meijer-Indianapolis, IN
April 2023 to August 2023
• Assembling, stocking and distributing medications
• Sorting, stocking and labeling medications and monitoring inventory
• Responding to the requests of patients/customers and healthcare providers, answering their questions and referring various inquiries to the Pharmacist
• Complying with rules, regulations and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces
• Processing prescriptions electronically and ensuring all information is accurate and completely
• Assisting customers at checkout at front counter & drive thru Juvenile Intake Officer
Marion County Juvenile Detention Center-Indianapolis, IN January 2023 to April 2023
• Assists in the intake process at the detention center
• Conduct pat and strip searches
• Assess whether a juvenile is in need of medical attention
• Secure juvenile's personal effects currency, and contraband and issues receipts
• Prepare necessary paperwork
• Answers phone calls
• Assist in the release of a juvenile going home with parents, DOC or a placement center. Claims Investigator - Remote
State of Indiana-Indianapolis, IN
February 2022 to June 2022
Responsible for investigating the circumstances leading to an individual’s unemployment claim, applying laws and policies to resolve a wide variety of complicated issues on a claim, reviewing an employer’s account with regard to an individual’s claim, issuing timely and accurate determinations of eligibility, defending determinations of eligibility at appellate hearings, and troubleshooting claim issues, issuing decisions accurately and timely.
Correctional Officer
State of Indiana Dept. of Corrections-Pendleton, IN April 2021 to February 2022
Maintain a safe environment for incarcerated youth and fellow officers closely watch inmates and frequently count them. Escort inmates everywhere they go, Break up physical altercations Conduct searches for contraband concealed in inmate's cells. Document inmates' behaviors to help medical professionals and counselors perform their job duties Fingerprint Technician/Customer service/Data Entry Accurate Biometrics-Itasca, IL
January 2018 to January 2021
• Customer Interaction: Greet and assist customers, answer questions, and provide clear guidance on fingerprinting requirements based on their specific needs.
• Payment Processing: Accurately collect and process payments for services rendered.
• Fingerprint Capture: Operate high-tech computerized fingerprinting equipment to capture clear and accurate digital fingerprints.
• Data Entry & Transmission: Utilize our secure computer program to accurately enter customer data and securely transmit fingerprints via high-speed internet.
• Administrative Support: Assist our Customer Service team with various administrative tasks, including auditing technician paperwork & CMS discrepancies, State and FBI reporting. Fingerprint Technician/Customer service/Data Entry Accurate Biometrics-Itasca, IL
January 2018 to January 2021
Travel to various sites around and including Illinois area providing fingerprinting services. The key responsibilities include interacting with our customers, collecting payment, working with our fingerprinting computer program, and sending the fingerprints over a high-speed internet connection from home/office.
Delivery Driver/Customer Service
Dominos-Aurora, IL
July 2017 to January 2018
Deliver to customers in a timely manner, assist customers inside the store, and Restock items on shelves when needed. Data entry, inventory, verification of projected orders. Replenishment Stocker/ Customer service/Data Entry Riteaid
November 2016 to May 2017
Stock items to be replenished to get ready to send out to the stores. Scan the items, cut to stock on track to be replenished to send to rite aid stores.
Security Officer
Universal Protection Services-Rockford, IL
October 2014 to July 2016
Responsibilities: Answer the phone, greet guests in the lobby, light receptionist duties, send/receive packages, make rounds of facility, maintain a daily log, Basic computer skills, directs visitors by maintaining employee and department directories, maintains security by following procedures; issuing visitor badges. Education
General (HIGH SCHOOL DIPLOMA)
Alvernia hs
July 2003 to July 2003
Upper secondary education
Skills
CCTV Police Officer Computer skills Computer operation Delivery driver experience Writing skills Firearms handling in law enforcement Microsoft Outlook Microsoft Access Customer support specialist experience Customer support experience within retail industry Making change Computer Literacy GPS Telecommunication Physical security experience within education industry Driving CCTV surveillance Security - Security experience (6–10 years) Telecommunications field service technician experience - Telecommunications field service technician experience (1-2 years) First aid Microsoft Excel Leadership Phone call management Windows Public order policing Guest services Public speaking Phone communication English Customer service Microsoft Word Passenger vehicle Call center agent experience Photocopying Cash handling Typing Balancing cash drawers Background checks Office experience Phone answering Scanning Customer communication Microsoft Office Food handling Physical security - Physical security experience (6–10 years) Outdoor work Processing cash transactions HIPAA Mobile devices Government agency customer support In-person customer service Data entry Firearm handling Microsoft Teams Correctional officer experience Law enforcement Decision making Pharmacy technician experience Attention to detail Clean workspace maintenance Greeting customers Organizational Skills Dispatching Customer support - Customer support experience (6-10 years) Communication skills Customer support experience within telecommunications industry Behavioral Health
Languages
• English
Certifications and Licenses
IL State police officer certification
Present
SIRA Certification
October 2024 to October 2026
Aggressors Methods Of Operation
• Suspicious Indicators Recognition
• Threat Detection
• Cover Story
• Principles of Nonverbal Communication
• Security Interviewing Level 1
• Advanced Description Detection
• Security Interviewing Level II
Emergency Telecommunicator
June 2024 to June 2026
CPR Certification
Driver's License
Peace Officer Certification
State-specific police officer certification
First Aid Certification
Firearms License
Chauffeur's Permit
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