Multilingual Customer Experience Specialist

Eriel Rama Yengo

*** * *** * *** **, *****

Provo, Utah – USA

801-***-****

️ **********@*****.***

Professional Summary

Friendly and dedicated professional with strong communication and problem-solving skills. Experienced in customer service, support, and event assistance, with a proven ability to work under pressure while maintaining a positive attitude. Quick learner, adaptable, and motivated to provide excellent customer experiences.

Key Skills

- Customer service & client support

- Conflict resolution & active listening

- Problem-solving under pressure

- Team collaboration & multitasking

- Bilingual/Multilingual: French, English, Lingala, Kikongo

- Computer skills: Microsoft Office, email

Professional Experience

Specialist II – Events & Faculty Support

Salt Lake Community College – South City Campus 2023-2025

- Provided on-site support for events and faculty needs, ensuring smooth operations and client satisfaction.

- Assisted visitors and staff with inquiries, demonstrating strong communication and customer care.

- Coordinated with team members to set up and maintain event spaces efficiently.

Custodian Supervisor

Salt Lake City, UT 2023 – 2024

- Supervised custodial team, ensuring quality service and a safe environment.

- Responded promptly to requests and resolved issues in a professional manner.

- Maintained schedules and trained staff in customer interaction.

Event Photography Business Owner

Eriel Yengo Fondation – Congo Brazzaville 2021 – Present

- Managed client relations and ensured excellent customer experience during events.

- Organized bookings, communication, and service delivery.

- Developed strong interpersonal and business management skills.

Education

Utah Valley University (UVU)– Film Production Currently enrolled

Languages

- French (Native)

- English (Fluent)

- Lingala, Swahili, Kikongo, Lari, Kituba

References

Available upon request.

Contact this candidate