Experienced Case Manager with Community Advocacy Focus
Resume:
Sharon Leach
Case Manager HR Experience
Milwaukee, WI 53209
*************@*****.***
Building strong relationships and knowing how to continue moving one client after another to accomplish the highest level of expectations by encouraging the client to exceed to excellence by giving a one on one experience to each and every client . A good leader will lead the pack and make sure they are successful as well as yourself
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Case Manager/Autumn West Shelter/ Waukesha Women’s Center COMMUNITY ADVOCATES - Milwaukee, WI
January 2021 to Present
Case Manager is responsible for helping to ensure that the client/customer is able to access and receive program services. The position reported to the Administrative Supervisor FSET program developed working relationships with customer/ clients and monitor engagement and progress through mutual planning, problem solving and FULL case management assistance. Work with customer/clients on a regular consistent basis to meet. And achieve program goals and / or maintain program services and to keep the customer/client enrolled in the FSET program. Exhibit considerable programmatic knowledge and assist customer/clients I. Multiple facets and phases of the application process, ranging from enrollment through the awarding of benefits and services that the program offer, which was a successful outcome for the customer/clients Assist customer/clients with participation in the acquired services that FSET facilitates within the barriers, Food-share program, with resources for housing, jobs, training of the program ( e.g., educational and / or vocational training, medical assistant, child care CDL, transportation, substance abuse /mental health, child support establishment, legal and other related needs on a day case by case need. Follow up with customer/client daily to ensure their daily goals where being met, answer any questions and concerns at the weekly/monthly follow up appointment, at walk in appointment, assisted with housing placement via Community Advocate assistance. Maintenance and accuracy of case notes on all customer contacts and documents activities. Share information about outreach and engagement efforts with project staff. Perform other duties as instructed via assigned leadership. Practice and promote safety in the workplace; reports all accidents according to procedures and policies of the agency. Experience: Ability to work in a team as well as independently, Ability to perform comfortably in a fast pace, deadline -oriented work environment. Excellent organizational skills written and verbal . Ability to work with customers in a caring and respectful manner and due understanding of and consideration for their unique circumstances. Proficient in Microsoft office products. Waukesha Women’s Shelter -Helping to maintain the cleanliness of the shelter and keeping order at all times within the house including: Providing tours for families during intakes and cleaning and preparing rooms turn overs for next resident logging in/out of client monitoring the curfew time nightly. Consistently update daily shift reports and keeping Case Managers/Ops Managers / Shelters Manager/ Intake Specialists informed
Autumn West- Providing comprehensive services and treatment for women, men and children who lives have been affected by domestic violence, addiction, mental health issues, homelessness and poverty. Providing low barrier housing for individuals who are currently homeless and experiencing severe and on-going mental health challenges, did routine operations Of site during shift via camera and by making house rounds on each floor. Processing documents incoming call’s crisis line/211 Referrals for potential Homeless families and DV victims and families. Complete intake forms and or outtake for families, Complete room inspections on each floor reporting internal and external liaison by reporting all incidents details of shelter to case managers, Shelter Manager and COO Senior Human Resources Specialist
Lange Brothers Woodworking Co., Inc - Milwaukee, WI May 2022 to October 2022
Primary Duties:
• My role of a Human Resources Manager/ Assistant is to process payroll through software called ORBITS to assist the owner with AP/ AR through Quickbooks, One note assist managers with administrative task. HR/MGR documents absences, terminations, performance evaluations grievances and compensation information related to the employees. I often help with the recruitment process, onboarding. Writing job descriptions, contacting references, drug screening with Concentra facilities and communicating with applicants .
• Recruiting and placing employees this entails, screening, recruiting, interviewing and placing workers into relevant employment opportunities within a Company. Typically who are employed by other companies. Job fairs, background checks on new employees
• Meetings with executive owners at least 2-4 times a week to strategize the to-do list, hiring process, business needs, exit interviews, solve disputes between co-works and sometime involving the director on the board of the company.
• Organization and maintaining all files, charts and important departmental records.
• Direct employees orientations and training program, oversee database management procedures and ensure compliance with federal, state and local laws are being meet, control of the department budget with the owner.
• Promote quality and cost-effective interventions and outcome to be successful as team players
• Help facilitate Programs Go 365 program, 401K with Empower Health/ Vis/ Dental Ins on board after 60 days of employment. Also, I look for other processes and polices so that the company and employees will function successfully within the company.
Service Coordinator/ Shipping and Receiving Specialist Meijer Corporation - Milwaukee, WI
May 2020 to January 2021
A receiving clerk signs for deliveries, checks delivery content against the shipping invoice, addresses and resolves any problems with shipments, stocks or transfers deliveries accordingly, and works with both customers and distributors to addres
Office Manager
Fluor Corp/ Cargill Cocoa - Milwaukee, WI
December 2018 to September 2019
Maximo 7.6 software knowledge, provides administrative, human resource, and personal. Manage the administrative functions of any small or large projects, including office space, office services, timekeeping payroll, and human resource functions, W-4 forms I-9 paperwork, on boarding paperwork, testing for the safety program
HSE. Educate all employees on personal policies, harassment, Equal Employment Opportunity EEO, substances abuse, OPEN DOOR Policy, Etc. Or global equivalent. Perform investigations as required and notify project manager of complaints and recommendations to resolve complaints in a timely manner, Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, set priorities and meet deadlines. Other duties assigned by Site Manager or Project Manager.
• Handled general office administration, including Filing, scanning, providing support to site manager, fax, order supplies, balanced monthly purchase card, scheduled hotels and flights for the reliability managers on a monthly, weekly basis
• Greeted visitors
• Handled all financials
• Prepared payroll
• Supervised office staff
• Supported and trained staff
• Handled direct administrative issues
Service Coordinator
Meijer Corporation - Wauwatosa, WI
July 2015 to March 2019
• Providing administrative support to the Line Leader and the Assistant Line Leader; also assisted the Store Director by clearly communicating monthly performance goals to staff
• Performing complex functions using a variety of computer applications and software packages.
• Maintaining calendar and routinely coordinating extensive appointments and meetings for upper management
• Followed prepared schedule for cashiers, issued breaks and lunches for individual cashiers
• Interacting professionally with all levels of staff and maintaining the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues
• Preparing materials for monthly, weekly, and annual computer training for cashier's
• Ensuring a pleasant in-store experience by professionally greeting all store visitors and vendors at the first point of contact
Customer Service Representative III
FIS - Milwaukee, WI
2016 to 2017
• Providing efficient service to merchants with their electronic benefit processing of EBT, WIC, and SNAP agreements online via EBT EDGE.COM
• Performing routine and advanced administrative duties requiring considerable skill and in-depth knowledge of organizational policies and procedures
• Processing and coordinating mail for cancellation of all returned EBT cards from Texas, Alabama, Kansas, Florida, Wyoming, North Carolina, Tennessee, and Arkansas
• Effectively prioritizing and then promptly responding to all incoming voice mail messages, emails, and internal communications
• Supervising the work of other customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Resolving customer complaints or answering customers' questions regarding policies and procedures
• Providing call center reps with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Implementing corporate or departmental policies, procedures, and service standards in conjunction with management
Implementation Specialist
Newtek Merchant Solutions - Wauwatosa, WI
2006 to 2016
Received Chairman Award in 2009 for Outstanding Customer Service by utilizing high attention to detail when providing internal and external support in the customer service department of high-volume credit card processing company
• Tasked with organizing, from inception, one of the most successful Customer Service Departments in the United States with an average of 50 unique employees
• Proven ability to excel in a dynamic, fast-paced environment and adapt to changing priorities while remaining focused on the objective at hand
• Coordinating with the sales department to process deployment referral forms used to establish new accounts for POS (Point Of Sale) Terminals, Credit Card Terminals, and Gateways(Auth.Net) Nashville gateway
• Resolving customer complaints or answering customers' questions regarding policies and procedures
• Providing call center reps with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Care Review Processor
Molina Healthcare - Milwaukee, WI
2003 to 2006
• Providing telephone, clerical and data entry support for the Care Review team
• Performing data entry and processing of authorization request/provider inquiries, such as eligibility and benefits
• Verifying relevant patient information such as: Provider contracting status, Diagnosis and treatment request, and Coordination of benefits
• Providing compassionate and attentive care to comfort and inform patients prior to post-operative consultation
• Scheduling meetings, surgeries and conferences for five specialty physicians and the associated healthcare team
• Maintained inventory of office and medical supplies
• Utilizing high attention to detail and extensive knowledge of medical insurance when conducting patient registration following strict adherence to HIPAA guidelines
• Responding to request for authorization of services submitted via fax, phone
• Performing accurate and timely computer entries, such as eligibility and benefits verification and provider contracting status
• Assisting at the front desk providing courteous and professional to incoming visitors and staff
• Contacting physician offices according to Department guidelines to request missing information from authorization request or for additional information requested by the Medical Director. Education
Bachelor's degree in Human Resource Management
Upper Iowa University - Milwaukee, WI
January 2019 to Present
Diploma
Harold S. Vincent High School
Skills
• Accounts payable
• Billing
• Data entry
• Quickbooks
• Scheduling
• Receptionist
• Microsoft Excel
• Microsoft
Office
• Office Management
• Outlook
• Payroll
• Word
• Typing
• Human Resources
• Microsoft Word
• Customer service
• Microsoft Office
• Microsoft Outlook
• HIPAA
• Accounts Receivable
• Employee Orientation
• Social Work
• Case Management
• Maximo
• Office experience
• Time management
• English
• SharePoint
• Management
• Process improvement
• Research
• Personal Assistant Experience
• Recruiting
• Telecommunication
• Analysis skills
• Windows
• Communication skills
• Computer skills
• Negotiation
Certifications and Licenses
Certified Case Manager
Senior Professional in Human Resources
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