Administrative Professional with Quick Learning and Typing Speed

Alisa Otterson

Manchester, NH *****

**************@*****.*** - 603-***-****

To optimize my administrative and managerial skills and abilities which are ideally suited in a business infrastructure. To bring proven integrity into a confidential work environment as a genuine, motivated, and effective individual who can enhance the business mission.

SKILLS

Microsoft Word, Excel, Outlook, PowerPoint, and TEAMS

Salesforce

Auction Software

Management

Typing

Customer Service

Mozeo

Copying

Postage Machines

Administrative

Recognize, develop, and implement process improvement.

Highly professional phone and clerical skills.

Customers need analysis.

Leadership, organizational, and analytical skills.

Problem solving and interpersonal communication.

Excellent proof reading as well as quality assurance testing on new or existing software or system programs.

Familiar with social media including Constant Contact, Facebook, LinkedIn, and Instagram.

Extensive training skills including written and verbal communication with well-honed presentation and public speaking experience.

Innovative, talented professional with a demonstrated record of achievement.

Experience with WordPress

Basic knowledge of computer networks, LAN, WAN, HTML, and website development.

Highly disciplined, motivated, and focused.

Decisive, quick thinking and well rounded.

Proven record of commitment and dedication to an organization.

Provided Respite Care for a 16-year-old female teen.

*Proof reading and editing 5 books by self-published author, Katie LaPlant, LICSW

WORK EXPERIENCE

Members Support/Customer Care/GirI Experience

Girl Scouts of the Green and White Mountains Council Office- Bedford, NH - August 2017-November 2025

* * Responsible for answering phone calls and cases from new and existing customers/volunteers.

*Knowledge to respond to 85% of inquiries during an initial phone call or case.

*Intake and distribution of daily mail for the entire company including confidential documents.

*Create and implement 5 weeklong virtual programs through a blog site for girls K-12 nationwide which enables them to earn badges.

**Creating, implementing, and teaching 2 hour live virtual programs through zoom for girls K-12 nationwide which enables them to earn badges.

**Knowledge to teach over 150 different badge requirements ranging from gardening to mechanical engineering.

**Was one of 6 employees out of 74 that was still working on site covering numerous other responsibilities because of COVID-19

Manager

MintProducts.com - June 2002 to August 2017

*Responsible for all hiring and termination of employees.

*Able to train for every position due to working knowledge.

*Proven record of increased sales and customer satisfaction.

* Purchase millions of dollars in product for company inventory utilizing national networking. * Assisted in design and implementation of website as well as other software programs.

*Streamlined entire order process which has resulted in over 2,100 orders per month.

*Saved over $56,000 a year by contracting with a new package insurance provider.

*Identified a minimum of a half million dollars of fraudulent orders and worked with the FBI, DEA, and Secret Service.

*Entrusted with opening and closing facility with million-dollar inventory.

*Improved customer service, which resulted in an A+ rating with the Better Business Bureau. *

* Instituted a new sister company called MintProducts Auctions from scratch which includes every aspect of creating and running auctions from set-up to completion.

St. Joseph Hospital – November 1999 to June 2002

*Began as Administrative Assistant in Food Services which included cash reconciliation for the cafeteria.

*All Administrative duties associated with Food Services within a major hospital.

*Implemented a new software system for functions which included coordination with other departments.

*Acting supervisor in the kitchen as needed.

*Promoted to Site Manager at Sky Meadow Doctors Office Park.

*Managed all employees at site.

*Scheduled doctor's assignments.

*Determined and scheduled doctors and nurses continuing medical education needs.

*Eliminated excessive overhead and reduced monthly budget.

*Greeted and checked patients in and out for their appointments and collected payment.

*Processed payments.

*Pulled patient records to have them ready for the doctors prior to the patient’s appointment.

*Scheduled appointments – patients calling in or upon leaving and needing a follow up appointment.

*Verify customer information and insurance.

*File new information into the patient’s records and properly return it to the correct location.

The Lawn Doctor – November 1998 to November 1999

*Office Manager responsible for all other office personnel.

*Coordinated work schedules with the manager of dispatched employees to perform lawn care.

*Entered all billing information and mailed out invoices to customers.

*Followed up on overdue balances.

*Made cold calls to customers to register them for lawn service.

*Ordered office supplies and processed all billing invoices that the company received for payment.

United Parcel Service, New England – Mahwah, NJ – April 1987 to October 1998

*Package Sorter - Corporate Systems Manager

*United Parcel Service, New England - Mahwah, NJ - April 1987 to October 1998

* Held progressively responsible positions ranging from Package Sorter, Delivery Information, Claims, Loss Prevention, and Customer Service to Corporate Systems Manager.

*Began as a part time Package Sorter and promoted to Full Time Supervisor in various positions and departments to be "groomed" for advancement to a managerial position.

* The Delivery Information department rated number one in the Region against four other districts for nine months straight. Rating was based on quality, customer service, monetary and other business-related categories.

* Developed extensive plans to improve current or new systems used by United Parcel Service globally.

* Worked with other departments to accomplish goals within budget as scheduled. Conducted testing of systems prior to release of upgrade or new system. Prepared training materials for departments to use worldwide to train employees. Travelled extensively to beta test and train departments around the country.

* Worked on a team to consolidate and outsource entire Customer Service and Delivery Information/Claims departments from over 35 district locations to five "Super-centers."

* Last project was a 20 million dollar system built to replace all systems used previously in two departments and melded together to allow the customer to receive answers to all inquiries with one telephone call.

*Held progressively responsible positions ranging from Package Sorter, Delivery Information, Claims, Loss Prevention, and Customer Service to Corporate Systems Manager.

*Began as a part time Package Sorter and promoted to Full Time Supervisor in various positions and departments to be "groomed" for advancement to a managerial position.

*The Delivery Information department rated number one in the Region against four other districts for nine months straight. Rating was based on quality, customer service, monetary and other business-related categories.

*Developed extensive plans to improve current or new systems used by United Parcel Service globally.

*Worked on a team to consolidate and outsource entire Customer Service and Delivery Information/Claims departments from over 35 district locations to five "Super-centers."

*Last project was a 20 million dollar system built to replace all systems used previously in two departments and melded together to allow the customer to receive answers to all inquiries with one telephone call.

Acton Medical Associates – June 1984 to June 1987

*Worked the front desk to check patients in and out.

*Greeted patients upon arrival in a 15+ doctor association.

*Verified patient information and insurance.

*Checked patients in and made sure their chart had the proper pages for documentation for the doctors.

*Collected payment upon their departure and made any follow-up appointments.

*Answered phones and made appointments or transferred them to the appropriate nurse for consultation.

*Worked the switchboard when needed.

*Worked hand in hand with the doctors and nurses to make sure they had everything they needed or to call the hospital to let them know a patient was on their way to be admitted and the reasons why.

EDUCATION

Bachelor of Science in Criminal Justice – Minor in Psychology

University of Lowell - Lowell, MA

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