Remote Front Desk & Admin Support Specialist

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Brooke Samora

Amarillo, TX 806-***-**** ************@*****.***

Professional Summary

Reliable, detail-oriented professional with 6+ years of customer-service and administrative

experience across hospitality and healthcare. Strong call handling, scheduling, and coordination

skills, with a proven ability to manage multiple tasks in fast-paced environments. Seeking an

answering-service or front-desk coordination role or similar service industries.

Core Competencies

Inbound/Outbound Call Handling

Appointment Scheduling & Dispatch Coordination

Customer Communication & Problem Solving

Administrative Support & Data Entry

Basic CRM/Ticketing Familiarity

Multitasking & Time Management

Team Collaboration & Reliability

Professional Experience

House Cleaning Services

Self-Employed / Contracted Roles, Amarillo, TX Years

Managed client communications, scheduling, and service coordination.

Ensured high-quality service and timely follow-ups, maintaining client satisfaction.

Team Member / Guest Services & Support (Hospitality)

IHOP, Amarillo, TX 6 years

Delivered friendly guest service in a high-volume environment via phone, in-person, and digital

channels.

Handled seating, take-out orders, and issue resolution; coordinated with team to maintain

service levels.

Demonstrated reliability with consistent attendance and adaptability to schedule changes.

Medical Assistant / Front Desk & Administrative Support

Lovett Chiropractic, Amarillo, TX Start Year — Present

Front-desk duties: answering calls, scheduling, and coordinating with clinicians.

Assisted with patient intake, room setup, and documentation; maintained accurate records.

Adapted to dynamic workflow and ensured smooth communication between patients and staff.

Education

High School Diploma, some college for nursing.

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook)

Google Workspace (Docs, Sheets, Drive)

Scheduling tools and basic data entry

Basic CRM/ticketing familiarity

Languages

English — Native

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