Bilingual Administrative & Medical Office Specialist

Cecilia Corona

Santa Maria, CA *****

Professional Summary

Bilingual Administrative and Medical Office Professional with over 2+ years of experience supporting healthcare, social services, and administrative operations. Highly skilled in medical billing and coding, patient coordination, records management, and front-office support. Known for accuracy, confidentiality, and compassionate customer service, with a strong background in EMR systems, insurance verification, and compliance with HIPAA and Medicare regulations. Adaptable team player with proven success in fast-paced environments and temporary assignments.

Core Skills & Qualifications

• Bilingual (English / Spanish)

• Medical & Insurance Terminology (ICD-9/10, CPT, HCPCS, EOB)

• EMR Systems: Cerner PowerChart, Medisoft

• Electronic Billing & CMS-1500

• Scheduling & Patient Coordination

• Medicare, Medi-Cal & HIPAA Compliance

• Records Management & File Maintenance

• Data Entry (40–45 WPM)

• Multiline Phones & Front Desk Operations

• Payment Processing & Basic Bookkeeping

• Microsoft Office Suite

• Customer Service & Patient Confidentiality

Professional Experience

Clerical / Administrative Temp Assignments (Part-Time) Various Employers – Santa Maria, CA 2022 – 2025

• Provided administrative and clerical support across healthcare and office settings

• Managed data entry, filing, scanning, and records maintenance

• Answered multiline phones and assisted clients, patients, and staff

• Supported scheduling, document preparation, and front-desk operations

• Maintained confidentiality and compliance with HIPAA guidelines Career pause from 2020–2022 to provide care and support for an immediate family member with medical needs.

Social Service Coordinator

Marian Extended Care Center – Santa Maria, CA 04/2017 – 02/2020

• Conducted social, emotional, and environmental assessments for newly admitted patients

• Completed quarterly and annual patient evaluations

• Entered and maintained patient records using Cerner PowerChart

• Participated in interdisciplinary meetings including discharge planning, care conferences, and state preparedness

• Advocated for patients and families by providing referrals, resources, and financial assistance information

Contract Administrative Support

Select Staffing / Excel Staffing – Santa Maria, CA 2013 – 2014

• Performed administrative, clerical, receptionist, accounting, and telemarketing duties

• Supported office operations through data entry, customer service, and document management Life Skills Coach

UCP Work Inc. – Santa Maria, CA 11/2011 – 04/2013

• Assisted individuals with developmental disabilities in daily living and vocational skills

• Documented behavioral progress and performance on a daily basis

• Supported independence and skill development in structured environments Instructional Assistant

Santa Barbara County Education Office – Santa Maria, CA 08/2008 – 11/2011

• Supported teachers, specialists, and therapists in special education classrooms

• Monitored student behavior, safety, and mobility needs

• Assisted students with adaptive equipment and community-based vocational training Personal Service Coordinator

CARES Crisis Residential North – Santa Maria, CA 08/2008 – 11/2008

• Provided rehabilitation support, advocacy, and crisis intervention

• Delivered substance abuse education and problem-solving support

• Documented resident medication progress and daily activities Administrative Assistant / Facilitator

Life Steps Foundation Inc. – Santa Maria, CA 08/2007 – 09/2008

• Supervised support staff and assisted participants with life management needs

• Submitted billing and verified Medi-Cal eligibility

• Managed attendance, transportation records, petty cash, and purchase orders

• Assisted with recruitment and hiring processes

Administrative Assistant

Volt / Frito-Lay – Santa Maria, CA 03/2007 – 07/2007

• Greeted drivers and customers; managed multiline phone system

• Coordinated delivery routes and distributed receipts and orders

• Processed cash received by drivers and ordered office supplies

• Prepared new hire packets and assisted with interviews Client Advocate

Domestic Violence Solutions – Santa Maria, CA 07/2006 – 01/2007

• Responded to crisis calls and coordinated with law enforcement and legal agencies

• Conducted client intakes and maintained confidential case records

• Assisted clients with case management, restraining orders, and counseling support

• Facilitated and supported group sessions

Intern / Office Assistant

Project PREMIE – Santa Maria, CA 02/2005 – 07/2006

• Assisted clients with probation-related services and compliance

• Maintained intake records and Adult Severity Index files

• Provided case management support, transportation, and counseling

• Administered drug tests and assisted in intern training and childcare programs Clerical Student Worker

Allan Hancock College – Santa Maria, CA 09/2002 – 06/2003

• Provided clerical support to Job Placement Career Services

• Assisted students with career assessments and job searches

• Processed payroll, entered data, and maintained attendance records Education

Associate Degree – Medical Billing & Coding

Laurus College, Santa Maria, CA 2017

Associate Degree – Human Services

Allan Hancock College, Santa Maria, CA 2005

Certificates:

Human Services • Drug & Alcohol Studies • Family Studies • Alcohol Studies

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