Customer Service and Marketing Specialist
Resume:
Dayja Cook
Customer Service/Marketing
Contact
Lancaster, TX, 75134
*******@*****.***
Objective
Results-driven customer service and marketing professional with over 5 years of experience in delivering exceptional support and driving customer satisfaction. Adept at developing and implementing marketing strategies that enhance brand visibility and engage target audiences. Skilled at optimizing customer interactions and identifying growth opportunities. Committed to fostering positive relationships and enhancing the customer experience while contributing to organizational success. Seeking to leverage expertise in a dynamic team to drive impactful marketing initiatives and elevate customer service standards.
Education
Seagoville High School
Seagoville, TX
May 2015-Basic
Key Skills
Marketing
Communication
Problem-solving
Experience
July 2022 - June 2023
Customer Service Rep/Dispatcher – Quinns Express, Dallas, TX
Provide exceptional service to clients by responding to inquiries, resolving issues, and offering assistance related to transportation services.
Respond to customer inquiries via phone, email, or chat, providing accurate information and assistance in a timely manner.
Identify and resolve customer issues or complaints effectively, ensuring a positive experience and maintaining customer satisfaction.
Accurately enter customer information and interactions into the company database to ensure proper record-keeping and follow-up.
Collect and analyze customer feedback to identify areas for improvement in service delivery and enhance overall satisfaction.
May 2019 - Current
Marketing/Promotions • Freelance, Dallas, TX
Promoting and advertising products and services, such as clothing, cosmetics, and music for various independent companies.
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