Admissions & Customer Relations Specialist

JERIVANNECE ANDERSON

**** *** ****** ****, *** **2 Tampa, FL 33614

M: 813-***-**** E: ************@*****.***

CAREER OBJECTIVE

To obtain a responsible and challenging position within an organization, where I can utilize my working knowledge and my professional experience, with a company that is goal-driven and rewards creativity. EDUCATION

Associate of Science, Healthcare Management (2017) – Ultimate Medical Academy, Tampa, FL. Diploma, with a Cosmetology License (2013) – Howard W. Blake High School, Tampa, FL. WORK EXPERIENCE

Florida Technical College

Admissions Representative

December 2024 – October 2025

• Achieved or exceeded monthly enrollment goals by up to 20% through effective lead follow-up and outreach.

• Delivered engaging admissions presentations to individuals and groups to highlight program benefits and career outcomes.

• Maintained detailed student records in CRM system and ensured compliance with institutional and state regulations.

• Collaborated with Financial Aid and Academic departments to provide seamless student onboarding.

• Skilled in lead generation, student advising, and achieving enrollment goals through strong communication and

relationship-building.

• Passionate about helping students find the right academic path and succeed at Florida Technical College.

Ultimate Medical Academy

Online Admissions Representative

October 2015 – June 2018

• Effectively communicates compliance requirements

• Follows admissions criteria for all prospective students

• Contacts potential students utilizing most appropriate method of contact

• Conducts interviews of prospective students

• Evaluates prospective students based on his/her needs, desires, interests, qualifications, motivations

• Completes and maintains all required paperwork

OneTouch Direct Customer Service Sales

Verizon Customer Service Representative

January 2014 - October 2015

• Sales representative for direct customer relations

• Review and explain customers’ bills

• Tech support

• Troubleshooting

• Up-sell and push current promotions

SUMMARY OF QUALIFICATIONS

COMPUTER PROFICIENCY

• Word

• Excel

• PowerPoint

• General Ledge Works

• Microfiche

INTERPERSONAL SKILLS

• Challenge/Goal Driven

• Quick Learner

• Ambitious and hardworking

• Works effectively with diverse

groups of people

• Honest

BUSINESS SKILLS

• Student Recruitment & Enrollment

• Admissions Counseling

• CRM & Lead Management (e.g.,

Salesforce, CampusNexus, etc.)

• Communication & Presentation

Skills

• Interviewing & Needs Assessment

• Goal Achievement & Reporting

• Compliance & Documentation

• Time Management

• Customer Relationship Building

• Strong Math And Problem-Solving

Skills

• Strong Adaptive Skills in Challenging

Roles

• Possesses Strong Oral, Written And

Listening Skills

• Excellent Analytical And Assessment

Skills

• Hands-On, Dedicated To The

Principle Of Continuous

Improvement

• Committed To Excellence

Contact this candidate