Administrative Support & Customer Service Specialist

DONNA. DOUGLAS

**** ******* ******, *** # ****, Toronto, ON M9V 4M2

(647) 448 – 5596 ********@*******.***

Career Profile:

Excellent customer service and telephone approach

Aptitude for effective verbal and written communication

Demonstrates the ability to work effective as part of a team or individual

Professional Experience

Loyal Seal Windows & Doors (seasonal-call centre) 2022- 2025

Out bound calls

Scheduled appointment for assessments

Bell Smart Home 2020

Data Entry Clerk (contract)

PricewaterhouseCoopers 2006- 2018

Customer care representative, Hospitality

Re-stacked, replenished and maintained a consistent level of supply usage in storage

Ordered training materials weekly

Provided support to coordinators in workshops, seminars/events for management

Set up rooms for interviews and workshops

Adequate maintenance in staff lounge and meeting rooms throughout the day

Floor inspection

Mail room clerk

Provided exceptional customer service in a high demand and stressful work environment

Contributed by training, coaching and supervising new staff members

Handled incoming and out-going calls in a timely manner

Processed and distributed in-coming and out-going mail/couriers on time sensitive schedules

Account payable and Invoicing

Recycling project

Developed a recycling pilot program for writing instruments

Collected and sorted used, broken, discarded new pens/markers/hi-liters/pencils

Saved over a $1,000 in operating costs in the first 90 days by repairing and servicing equipment

Returned broken items to distribution center for recycling

Sun Life Financial (Atria) 2004-2005

Mail distribution clerk (contract)

Sorted incoming Canada Post mail

Processed high volume, time sensitive Medical Claims

TOSI Placement Services Inc. (contract) 2003 – 2005

Worked in a contract capacity providing clerical and administrative support for various companies

Deloitte – Reception-Customer service

Apotex Inc – Reception/switchboard

Canada Mortgage and Housing Corporation (CMHC) - Administration

PricewaterhouseCoopers 2000 – 2002

Data entry clerk & Admin Assistant

Processed and provided time sensitive electronic and hard copy resumes to recruiting consultants

Edited, scanned, cut and paste hard copy resumes into PRISM (Lotus Notes) database

Updated clients file with new and additional information on a regular basis

Responded to in-coming emails and phone calls on a timely manner

Assisted with various distributions to clients and staffs outside region

Priory Experiences

Sun Life Financial 1990 - 1999

Continuing Education Dept. - Admin/Clerical Support

Enrolled clients for classes/ reimbursed cancelled courses

Provided training materials and supplies

Prepared and issued completed Licence course certificates

Recorded current and additional client information in data base (Lotus Notes)

Replenished and re-stacked printed training materials on a weekly basis

Canada Cancer Society (contract part time)

Out-bound call centre

Education & Professional Development

PricewaterhouseCoopers– In-house learning and development courses 2006-2018

Creative writing,Diversity,Google,Proof reading and editing, Data entry

Emery Collegiate 1991

Accounts payable and invoicing

Word processing

Data entry

North View Height Academy 1990

Technical Skills

MS Word, Excel, Lotus Notes, PowerPoint, Windows, Google, Microsoft edge

Interests

Community outreach, graphics designing, mentoring, sewing and interior decorating

DONNA. DOUGLAS

2777 Kipling Avenue, Apt # 1111, Toronto, ON M9V 4M2

(647) 448 – 5596 ********@*******.***

To Whom It May Concern:

Please accept my application for employment with your company. I am a dedicated, coachable, enthusiastic individual seeking a position where I can use my various skills and talents to their best advantage.

I pride myself on excellent customer service and work well as part of a team. I am a quick learner. I feel that I have skills, work related as well as personal that would make me a valuable and productive addition to your team.

I look forward to meeting with you at your earliest convenience to discuss employment opportunities.

Thank you in advance for your consideration. I can be reached at 647-***-**** to arrange an interview.

Yours truly,

Donna Douglas

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