Data Entry & Administrative Support Specialist

Kendra Ceasette Sewell

Summary

Kendra is Experienced in data entry, administrative support, and customer service across diverse industries.

Proficient in Microsoft Excel, Word, Outlook, and various internal systems for efficient task management.

Skilled in maintaining accurate records, processing documents, and handling sensitive information.

Demonstrated ability to enhance customer satisfaction through prompt and effective communication.

Strong track record of improving operational efficiency and supporting team growth in fast-paced environments.

Skills

Typing

Database

Processing

Research

Documentation

Accuracy

Insurance

Claims

Speed

Reporting

Data Validation

Education

High school diploma in Information Systems from Duval High School - Lanham, MD

Professional Experience

Data entry clerk

SPS Consulting, LLC, Rockville, MD

August 2024 to March 2025

Maintained electronic and physical filing systems to ensure easy retrieval of documents.

Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information.

Handled incoming calls, took messages, and directed inquiries to appropriate staff members.

Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties.

Accurately entered and updated insurance claims and payment information in internal systems and databases.

Verified claims documentation and payment records for accuracy, completeness, and compliance with internal procedures.

Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc.

Improved customer satisfaction through prompt response times via phone/email, resulting in a 100% increase in positive feedback ratings.

Maintained strict confidentiality when handling sensitive claims, financial, and policyholder information.

Utilized internal insurance systems and Microsoft Excel, Word, and Outlook to track and report claims data.

Data entry specialist

Sheehy Toyota of Laurel, Laurel – MD

August 2023 to September 2024

Assisted customers with inquiries about new and used vehicles.

Made appointments for salespeople to buy and/or sell vehicles.

Called new and previous customers about the car inventory

Identified discrepancies in claims or payment data and escalated issues to the appropriate teams.

Ensured timely transfer of claims and payment information to billing, underwriting, and accounting departments.

Call Center Representative

Found ever, Fayetteville, NC

September 2021 to May 2023

Processed credit sales payments efficiently and accurately, ensuring timely transactions.

Reconciled customer accounts, identifying and resolving discrepancies to maintain financial accuracy.

Delivered exceptional customer service by addressing inquiries, resolving issues, and providing product/service information.

Managed a high-volume call environment, averaging 80+ calls per day, while maintaining professionalism and meeting performance targets.

Unemployed Due to Covid 19

Data clerk

Walmart, Inc., Inc, Clinton, MD

June 2013 to May 2019

Facilitated the resolution of customer issues and concerns through established policies and procedures.

Conducted credit and cash sales transactions.

Developed and reconciled transaction reports.

Worked with management in evaluating current policies and suggesting new alternatives.

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